Billing Specialist

About the Role

We are looking for a detail‑oriented Billing Specialist to support the accurate and timely billing of HOA/Club Maintenance Fees within the timeshare industry. In this role, you’ll work closely with internal teams, external partners, and various associations to ensure billing accuracy, proper account setup, and smooth end‑to‑end billing operations.

This position requires strong analytical skills, excellent communication, and the ability to manage multiple priorities in a fast‑paced environment.

What You’ll Do

Key Responsibilities

1. Maintain and Execute Billing Processes (40%)

• Reconcile HOA budgets with inventory for annual, biennial, quarterly, and monthly billing cycles.
• Review and maintain account data (codes, flags, unit types, association codes, etc.) to ensure accurate fee assessment.
• Create billing files, post charges, and generate owner invoices.
• Follow guidelines set by Boards, Associations, and the Billing department.
• Collaborate with internal teams to resolve billing discrepancies.

2. Validate and Manage Inventory Status (20%)

• Review inventory status within core systems and ensure accuracy.
• Research discrepancies, coordinate with business partners, and update accounts when needed.

3. Developer & Entity Billing Support (10%)

• Prepare and track developer/entity billing from initial upload through monthly updates.
• Investigate and resolve billing issues using system knowledge and analysis.
• Participate in department initiatives and projects.

4. Liaison with Third‑Party Vendors (15%)

• Gather and validate billing‑related information from external partners.
• Ensure accurate inventory and scheduling details are shared and maintained.

5. Handle Specialized Billing Requests (15%)

• Evaluate and process non‑standard billing requests.
• Determine required resources and execute tasks efficiently based on business needs.

Who You Are

Qualifications

• Education: College degree preferred.
• Experience:
  • 3+ years in finance, billing, or a related field.
  • Experience with general ledger systems and A/R processes is a plus.
  • Timeshare or travel industry experience is an advantage.

Skills & Attributes

• Excellent attention to detail and organizational skills.
• Strong analytical and problem‑solving abilities.
• Able to meet deadlines and manage multiple priorities.
• Effective communicator—both written and verbal.
• Comfortable working independently and collaboratively.
• Proficient with MS Word, Excel, Outlook, Adobe, and web‑based systems.

Work Environment

This is primarily a sedentary, computer-based role requiring frequent communication, data entry, and repetitive motion.

Work Set-up: On-site + night shift (10:00 pm - 7:00 am)

Why Join Us?

• Be part of a collaborative team that supports major billing operations across multiple HOAs and Clubs.
• Work in an environment that values accuracy, teamwork, and continuous improvement.
• Grow your analytical and financial operations skill set in a stable and respected organization.