We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Essential Job Functions

Responsibilities include, but are not limited to:

Responsibility #1

Answer Escalated Calls (50% time)

Responsibility #2

Answer Help Calls (20% time)

Responsibility #3

Review and approve traction forms (10% time)

Responsibility #4

Respond to Collections Help Desk Inbox (5% time)

Responsibility #5

Owner Transfer Program  (3% time)

Responsibility #6

Provide Training (2% time)

Responsibility #7

Assist Supervisor with managing service level (2% time)

Responsibility #8

Assist Research with correspondence (2% time)

Responsibility #9

Project Work as assigned (1% time)

Performs other duties as needed (5% time)
 

Knowledge and skills

• Advanced understanding of WVR, WbW and Shell product knowledge, standard operating procedures, policies and procedures
• Must possess good time management and organizational skills
• Ability to support supervisor in motivating, developing and coaching Contact Center agents
• Must exhibit problem-solving skills to resolve member concerns
• Must display ability to train employees
• Must exhibit professional communication skills both written and oral
• Must possess basic math skills (85% score or better on Kenaxa Tests provided by Human Resources)
• Well versed in De-escalation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.