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Virtual Marketing Coordinator 1-3

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Virtual Marketing Coordinator 1-3

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Job Summary

This position is responsible for telemarketing to guests checking into non-sales center resorts and schedule the guest to virtually meet with a sales representative in order to discuss their ownership and get updates on new products. The coordinator may offer gifts to the guest for participating in the update; discuss resort activity schedules, and area information to the guest. Must meet production standards on a weekly/monthly basis. Role is based out of a call center setting, *this is not a work from home position*

Essential Job Responsibilities

Responsibilities include, but are not limited to:

  • #1(75% time) Telemarketing communication with guest traveling to non-sales center resorts to set up virtual meeting with Sales Representatives to discuss their ownership and get updates on new products.
  • #2(15% time) Follow up and respond to guests seeking concierge information or assistance
  • #3 (5% time) Attend training classes in order to improve production
  • #4 (5% time) Tracks/records of own production and premium gifts that are distributed

Travel Requirements

Education

  • High School Diploma or equivalent is required

Knowledge and skills

  • Must demonstrate ability to work under pressure, or possesses good written and oral communication skills
  • Able to work independently and as a team player
  • Ability to prioritize and organize.
  • Proficient in MS Excel, MS Word, general computer skills, and smart devices
  • Scheduling flexibility due to business demands.
  • Ability to handle a variety of tasks independently while multitasking and maintaining attention to detail.
  • Ability to show discretion and good judgment in dealing with internal and external problems.
  • Must be able to handle periods of high pressure while maintaining a professional composure.
  • Positive and enthusiastic attitude
  • Excellent verbal communication and listening skills
  • Presents oneself as a professional role model
  • Problem solving

Job experience

  • 1 to 3 years of sales and or marketing experience is preferred but  not required

Complexity

Level of decision making authority

Low- Troubleshoot, analyze and resolve issues with marketing support systems

Level of autonomy

Moderately level of autonomy is required once day to day functions are established and trained. Any decision outside of the scope of the normal day to decisions and functions will need to be approved by a manager

Impact of incumbent’s decisions on the organization

Timely and quality volume for booking allows the department to meet their budget.

Accuracy in reporting allows for needed visibility on the performance of all marketing programs and provides the leadership team with information needed for effective profit driven business decisions

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-35644

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