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Travel Administration Assistant

Travel Administration Assistant

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

THE PRIMARY OBJECTIVES OF THIS POSITION ARE:

  • The primary focus of this role is to provide first class customer service to both our internal and external customers.   Providing a high level of customer service by going above and beyond is imperative in this role, as is a high level of maturity, professionalism and flexibility.       

  • Assist Travel Club Consultants and Travel Administration & Resolution Coordinator as an administration assistant as required and assist Travel Manager with a number of supporting duties.   Annual leave, sick leave and educational leave relief when required to assist with current bookings and new bookings for consultants that are absent. Provide a high level of customer service for our Club Wyndham Owners and internal clients.  Achieve set key performance indicators.  Support different departments within Travel by Wyndham as required.

THE PRINCIPAL RESPONSIBILITIES OF THIS POSITION ARE:

(Include but not limited to:)

  • Provide a high level of efficient and professional customer service to both internal and external customers.

  • Answer the Travel Club phone lines and distribute travel enquiry to team after qualifying travel leads and explaining Club and Travel Club guidelines.

  • Support a positive Travel Club P&L by assisting Retail Travel Consultants, and entire Travel by Wyndham team as required.

  • Assist Travel Administration & Resolution Coordinator with various duties as required, such as sorting the Travel Club and Travel Consultant inboxes to ensure fair distribution of quotes, qualifying travel leads, explaining Club and Travel Club guidelines, assistance with airfare construction and quoting, assist team with travel quotes and administration duties on booking files, and any other adhoc duties as required.

  • Ensure sales are maximized on all Retail Travel club enquiries when assisting on absent consultant files.

  • Ensure accurate, detailed and relevant information is recorded in Client files and Trip files within CCTE and log note in Owner account in IRIS.

 THE KEY POSITION CRITERIA ARE:

(Include but not limited to:)

  • Minimum 2 years International Travel experience with proven sales ability

  • Fares & Ticketing I & II

  • Galileo / CCTE qualifications

  • Innovative and forward thinking with strong learning and development background

  • Excellent attention to detail & accuracy

  • Comprehensive understanding of Club Wyndham South Pacific Club guidelines, IRIS reservations system and other relevant programs

  • Excellent knowledge of Microsoft Word, Excel, Outlook

  • Excellent time management and organization skills

  • Ability to perform under pressure and meet required deadlines

  • Flexibility and adaptability

  • Possess initiative and the ability to work as a team member and as an individual

  • Ability to learn quickly and apply new job-related skills & information

  • Enthusiastic, results and target driven

  • Demonstrated airfare construction, Australian wholesaler product and destination knowledge

  • Computer literate with fast, accurate keyboard skills

  • Must be willing to undertake training during and after business hours

  • Confident, flexible with the ability to work in a fast paced and changing environment

  • Mature and responsible outlook with professional approach

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-60817

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