THE PRIMARY OBJECTIVES OF THIS POSITION ARE:
The primary focus of this role is to provide first class customer service to both our internal and external customers. Providing a high level of customer service by going above and beyond is imperative in this role, as is a high level of maturity, professionalism and flexibility.
Assist Travel Club Consultants and Travel Administration & Resolution Coordinator as an administration assistant as required and assist Travel Manager with a number of supporting duties. Annual leave, sick leave and educational leave relief when required to assist with current bookings and new bookings for consultants that are absent. Provide a high level of customer service for our Club Wyndham Owners and internal clients. Achieve set key performance indicators. Support different departments within Travel by Wyndham as required.
THE PRINCIPAL RESPONSIBILITIES OF THIS POSITION ARE:
(Include but not limited to:)
Provide a high level of efficient and professional customer service to both internal and external customers.
Answer the Travel Club phone lines and distribute travel enquiry to team after qualifying travel leads and explaining Club and Travel Club guidelines.
Support a positive Travel Club P&L by assisting Retail Travel Consultants, and entire Travel by Wyndham team as required.
Assist Travel Administration & Resolution Coordinator with various duties as required, such as sorting the Travel Club and Travel Consultant inboxes to ensure fair distribution of quotes, qualifying travel leads, explaining Club and Travel Club guidelines, assistance with airfare construction and quoting, assist team with travel quotes and administration duties on booking files, and any other adhoc duties as required.
Ensure sales are maximized on all Retail Travel club enquiries when assisting on absent consultant files.
Ensure accurate, detailed and relevant information is recorded in Client files and Trip files within CCTE and log note in Owner account in IRIS.
THE KEY POSITION CRITERIA ARE:
Minimum 2 years International Travel experience with proven sales ability
Fares & Ticketing I & II
Galileo / CCTE qualifications
Innovative and forward thinking with strong learning and development background
Excellent attention to detail & accuracy
Comprehensive understanding of Club Wyndham South Pacific Club guidelines, IRIS reservations system and other relevant programs
Excellent knowledge of Microsoft Word, Excel, Outlook
Excellent time management and organization skills
Ability to perform under pressure and meet required deadlines
Flexibility and adaptability
Possess initiative and the ability to work as a team member and as an individual
Ability to learn quickly and apply new job-related skills & information
Enthusiastic, results and target driven
Demonstrated airfare construction, Australian wholesaler product and destination knowledge
Computer literate with fast, accurate keyboard skills
Must be willing to undertake training during and after business hours
Confident, flexible with the ability to work in a fast paced and changing environment
Mature and responsible outlook with professional approach
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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