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Title Services, Consumer Finance Analyst

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Title Services, Consumer Finance Analyst

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destination is currently seeking a Title Services, Consumer Finance Analyst in Orlando, Florida.  The Operations Analyst is responsible for Influencing and sometimes leading analytical studies and fulfills complex information requests. They will determine optimum methodology for retrieving and analyzing current and historical data. The Analyst will develop complex financial and statistical-based models to analyze business performance trends and insight into operational effectiveness and efficiency. 

This position will provide consulting to operational leadership on trend analysis, process performance, output and results in an effort to influence improvement in key performance indicators (KPIs). Business metrics analyzed will include (but is not limited to), efficiency, capacity, quality and performance scorecard measures. Accountable for timeshare project cost tracking, budget analysis, month end analysis and variance reporting for the global budgets and monthly forecasting. This position will consult leadership to communicate observed trends and provide recommendations for improvement; assist in the production of statistical files and reports, and at times will liaison with other internal departments on problem mitigation issues. The Analyst may also have coordination responsibilities to work with external vendors. The candidate for this position must have good data analytics skills and strong consultative. All other duties as assigned based on business needs. 

Job Responsibilities include, but are not limited to:

  • Analyze: Create a visual representation of the story and present that information back to the customer in a manner in which it can be understood. Customers range from Legal Managers to Legal senior leadership. Understand both the data and the requirements with enough clarity to identify trends and any data that deviated from expectations. Operational decisions are made based on the results and the Analysts findings. Examples include changes in processes, redirection of resources, and changes in strategy. Knowledge and comprehension of Wyndham Vacation Ownership's source data tables and Brio/OBIEE necessary. Meet with process owners and Operations leadership to build requirements, construct and vet the data to ensure we can meet reporting expectations, pull and organize the data for clarity, and identify whether a) the process can meet expectations b) is meeting expectations c) is capable of meeting expectations and d) provide options and suggestions on next steps. Receive information regarding bonds that have fallen below the acceptable threshold and review the information, review bond activity and make a decision on whether or not we should raise the bond coverage. Bond coverage exists by law and exceeding bond coverage could affect our ability to sell in that jurisdiction.

  • Development: Primarily responsible for developing new reporting and interpretation of new data based on customer needs for WVO’s Legal Services Organization using various business intelligence tools. Develop data models (using Brio/OBIEE/Excel/Dashboards/Metrics/KPI’s, etc), starting from identifying and defining success with the process leaders, building requirements, constructing the tool in a user friendly interface, and following through implementation.

  • Coordinate: Meeting with customers, defining success, gathering requirements, building models to suite customer needs, reviewing results with leadership and presentation back to customer to meet there needs. Partner with business on new initiatives like new systems, system enhancements, metric/dashboard development and KPI development. This responsibility may involve initiatives with frequent meetings and with detailed work and actions items. Must be able document work and report out on progress to all stakeholders.

  • Operational: Project cost analysis of individual projects for all timeshare brands and global budget analysis and variance reporting. Responsible for monthly forecasting of the global budget as required by Wyndham Vacation Ownership. The Global budget consists of those Legal expenses that support our ability to make and maintain sales. The ability to compare actual spend to projected spend and reforecast those expenses over time is required. Frequent communication with registration personnel and attorneys in Legal Department required.

Minimum Requirements and Qualifications 

Education

  • BS or BA degree preferred / Equivalent work experience acceptable

Knowledge and skills

  • Requires deep analytical skills along with a working knowledge of Access/Oracle Databases, SQL and Excel

  • Proven ability to effectively handle multiple tasks in various stages of completion

  • Strong motivation to learn, willingness to be a team player, yet operate independently as required while exercising
    discretion and independent judgment

  • Ability to develop collaborative relationships to facilitate the accomplishment of work goals

  • Highly motivated and challenge-oriented individual

  • Strong verbal and written communication skills via a variety of communication channels

  • Strong statistical and computer skills

  • Ability to manage changing priorities and self manage work flow to meet company and customer expectations

  • Ability to interact at all levels within the organization

  • Budgeting/Financial experience

  • Vacation ownership industry knowledge, preferred

Technical Skills

  • Intermediate to Advanced Microsoft Office, including MS Access

  • SQL preferred

  • VBA preferred

Job Experience

  • 3+ years in analytical experience or business planning experience, preferred

  • 3 years industry experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-38088

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