Put the World on Vacation
At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.
As a member of the operational Leadership team, have the ability to:
Operations Management/Maximize Business Potential
People Management & Development Cycle
Proven experience in leading teams (including recruiting, training and performance management) in a contact centre environment engaged in the delivery of sales and/or service contact experiences. Proven record in meeting performance objectives, especially in revenue and service target achievements. Displays strong leadership skills with demonstrated ability to engage team members and successfully implement significant changes to culture and responsibilities. Demonstrated experience in handling difficult customer complaints, monitoring customer service standards and implementing training to improve service levels. Ability to work under pressure and to strict deadlines with proven time management skills. Demonstrated initiative in introducing new concepts or ideas. Ability to make decisions confidently and assertively and effectively communicate with all key stakeholders, externally and internally. Strong customer focus. Results oriented approach to delivering quality outcomes. Highly effective time management and organizational skills. Proven subject matter expertise in holiday ownership, timeshare exchange and/or experience in the accommodation or travel industry is highly desirable. Ability to work shifts, including Saturdays as required.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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