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Supervisor, Contact Center

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Supervisor, Contact Center

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is currently recruiting qualified candidates for the open position of Supervisor, Contact Center.  The Contact Center Supervisor supervises the work of generally 15-20 counselors.  This position motivates employees to deliver on department goals and standards, and is directly involved in the training, coaching, scheduling and motivation of staff in order to achieve established performance expectations.  The Supervisor is also responsible for building outstanding relationships with their employees while helping develop the employees towards their career goals.

Responsibilities:

  • Supervise staff to reflect the Wyndham culture of service. 

  • Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget. 

  • Monitor staff work and track performance to maximize team effectiveness and productivity. 

  • Take appropriate corrective disciplinary action as necessary.

  • Implements performance review process. 

  • Development of their employees and career development is essential to be successful

  • Oversee resolution of Owner issues to ensure owner satisfaction while minimizing the financial impact to the department.

  • Work with other departments to assist them with various projects they might have; help on Committees to set up events and create culture

  • Performs other duties as needed

Minimum Requirements and Qualifications:

  • 2 years’ experience in a Service or Contact Center environment required

  • 2 years supervisory/management experience; preferably with a team of 10 employees or greater required

  • Proven track record of meeting and exceeding determined goals and objectives

  • High school diploma or GED required

  • 2 year Associates Degree required

  • Strong Leadership skills to aid in building a cohesive team as well as developing individuals

  • Strong communication both written and oral

  • Ability to prioritize and focus on critical metrics and tasks

  • Ability to work effectively across departments and regions

  • Detailed oriented, accurate and thorough

  • Able to work as a team with other contact center supervisors

  • Provides exceptional customer service

  • Ability to read and interpret documents such as guidelines, instructions and manuals

  • Ability to multi-task in a fast paced work environment

Travel Requirements:

 Infrequent domestic travel is required; usually no more than once per year.

Preferred Qualifications:

  • Bachelors degree

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-29532

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