Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

We are dreamers and doers here at Travel + Leisure, the world’s largest vacation ownership company and now is the best time to join us. We are looking for a Senior Designer, User Experience (UX) at our corporate offices in Orlando, FL and we have a few questions for you.

Are you naturally curious? Do dream in post-it notes and whiteboard? Do you like to bring order to chaos? Do have strong opinions on design, which are loosely held? Can you actively engage, thoughtfully consider, and consistently deliver designs that will delight our customers? Do you want to work on a multi-disciplinary team, focused on digital products that help families make a lifetime of memories?

If you can answer “Yes” to these questions we would like to speak with you.

The successful candidate will have experience designing large-scale applications for commercial and enterprise level delivery. They will possess the curiosity to distill the inherent complexity of extensive business requirements and identify the right problems to solve. They will test and validate these opinions through research, usability testing, prototyping, and iterative product development to deliver usable, effective, and accessible experiences for our customers.

This person will understand user experience design comprises interaction design, visual styling, and the consistent and appropriate use of voice and tone. They will be able to conceptualize, test designs, measure the response, and recommend direction based on feedback to deliver a design that supports a delightful customer experience.

The successful candidate will also possess a cross-discipline skillset that can translate business requirements into actionable research that will inform both strategic and tactical execution of the design process. They will have a clear understanding of user experience methodologies and ensuring the work produced is useable, intuitive, intelligent, and accessible.

As a key contributor, they will need great listening and communication skills as well as an ability to anticipate needs from peers, business owners, and executives to execute ideas with speed and precision.

Essential Job Functions

• Work on the interaction design of our products and ensure they work as expected, across platforms (i.e. wearables, mobile, etc.). Strong understanding of typography, color, iconography, HTML/CSS/JS, and other graphic assets work cohesively to deliver usable, branded digital products that enhance Travel + Leisure brands.
• Researching and defining the information architecture for our digital products to ensure they are obvious and logical to navigate while also extensible to ensure future proofing for growth and technological advances.
• Partner and lead product teams to define, implement, and deliver digital solutions that will engage our customers.
• Other duties as assigned

Minimum Requirements and Qualifications

Education

• Bachelor or Master’s Degree in design, human factors or related field

Training requirements

• Agile training is a plus but not required

Knowledge and skills

• Lead cross functional teams to deliver projects in order to meet business goals and objectives
• Can translate customer behavior into an architectural system that supports great interactive experiences for our customers.
• Act as the advocate for our customers throughout the design process and maintain focus on their needs when crafting our digital products.
• Serve as the subject matter expert on our customers’ behaviors, needs, and values, throughout the design process.
• Proficiency in using multiple methods (service map, user journeys, card sorts, persona/archetypes, etc.) to design and deliver interactions and experiences that benefit our customers and owners.
• Experience integrating marketing objectives into usable and engaging interactive experiences.
• Ability to successfully articulate a point a view while maintaining an ability to negotiate benefits in a highly collaborative and dynamic structure.
• Possess confidence to collaborate successful and iterate designs based on feedback and changing priorities.
• Can review business requirements, write user stories, prioritize tasks, and meet deadlines.
• Experience conducting qualitative and quantitative research as well as an ability to transpose those findings across digital products and interactive experiences.
• Understand both generative and evaluative research and its role in understanding our customers, building empathy, and delivering digital products that entices, informs, and entertains.
• Experience with behavioral influencing through human understanding that drives designs to elicit an emotional impact from our customers.
• Experience working on a multi-disciplinary team which is focused on design thinking to solve the problems for our customers as well as introduce products that delight
• Intuitive understanding of the industry with a deep knowledge for what our customers want and the way our products should work for them.
• Thrive in a fast-paced atmosphere with the ability to move from one project to another seamlessly.
• Other duties as required

Technical Skills

• Highly proficient in modern design applications like: Sketch, Figma, Adobe CC, etc.
• Proficient in user testing to define and validate assumptions.
• Rapid contextual prototyping to deliver solutions and answers for our customers and teams.
• Experience interpreting web use analytics to determine key insights.
• Comfortable using collaboration tools such as Slack or JIRA
• Experience using GitHub or similar cloud-based versioning control system.
• Strong knowledge of software development lifecycle and ability to easily interface with IT development team members and leaders
• Knowledge & basic proficiency with HTML, HTML5, CSS3, Javascript
• Knowledge of mobile concepts including responsive web design, responsive delivery, etc.
• Experience with Agile methodologies for project delivery.
• Strong written and verbal communication skills.

Job experience

• 5+ years interaction design experience on consumer-facing digital projects/products (websites, mobile, and enterprise-level applications)
• Portfolio of samples from shipped products that details candidate’s role in the project process.

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.