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Senior Account Servicing Specialist

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Senior Account Servicing Specialist

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Credit and Collections
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is seeking a Senior Account Servicing Specialist in Las Vegas, Nevada. This is a hybrid position, 3 days in the office / 2 days from home.

The Account Management and Servicing Operations team resolves complicated issues on loan and dues accounts for Club Wyndham, Worldmark by Wyndham (WBW), Shell and Fixed Week. They service over 1.2M owners. The team provides account information to owners and business partners including both internal and external auditors. The Servicing team resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing those solutions; and escalating unresolved problems. This position has 60 different functions that they must learn and become proficient. As the senior specialist, this position must demonstrate leadership skills through exemplification of leadership traits, leading team meetings, receiving and providing feedback, self-accountability and peer accountability.

Job Responsibilities include, but are not limited to:

  • Fulfills specialized, complex requests by clarifying desired information and carrying out transaction and information requests.

  • Researches and explores answers and alternative solutions from numerous sources including escalated and audit issues.

  • Provides information by collecting, analyzing and summarizing complicated information requests.

  • Maintains superb service by monitoring and updating standards, advising leadership of potential problems

  • Protects organization’s value by keeping information confidential in accordance with WVO PCI and PII guidelines

  • Updates job knowledge and skills by participating in educational opportunities

  • Accomplishes department and organization mission by completing related requests as needed

Minimum Requirements and Qualifications:

Education

  • High School diploma or GED Equivalent (some college preferred)

Knowledge and skills

  • Must possess excellent analytical, time management and organizational skills

  • Ability to be extremely detailed, accurate and thorough

  • Ability to multitask and adapt to changes and a demanding work environment

  • Dedication to providing exceptional customer service

  • Excellent verbal and written communication skills

  • Deadline conscious with strong drive, energy level and initiative

  • Have a good understanding of Six Sigma Process Excellence or process improvement skills

Technical Skills

  • Advanced PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook

Job Experience

  • 4-5 years general office experience

  • 2 years customer service experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-46654

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