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Sales & Customer Service Representative – FREE VACATIONS!!

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Sales & Customer Service Representative – FREE VACATIONS!!

  • Central Location, Indianapolis, Indiana, United States, 46032
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

RCI is proud to be part of Panorama, one of the world's leading membership travel businesses.  RCI is the global leader in vacation exchange providing our community of 3.7 million members worldwide with quality vacation experiences at more than 4,500 resorts in 100 countries.  

Top Reasons to Work at RCI

  • FREE VACATIONS!!
  • Our contact center in Carmel was recognized by the Indianapolis Star in their “Top Workplaces in Central Indiana” for the 12th straight year!  Click here to read the article.   Also, check us out on Facebook and Instagram to experience our culture and see what’s going on at #WORK4RCI
  • Associates who work on site in the contact center, will receive the following during our 6 week new hire training:
    • Free personalized lunches EVERY DAY (That is 30 FREE lunches!!)
    • Weekly pre-paid cards to make purchases in one of our Micro-Markets ($80 total value)
    • 2 trips to the RCI Appreciation Station to get company swag
  • Base Rate of $15.40 per/hr. with additional opportunities for incentives - the average first year compensation is $16.60/hour
  • Medical/Dental/Vision Insurance available within 30 days
  • WISH Day – 8 hours paid to volunteer at a local charity
  • Generous paid time off (including eleven paid holidays per year)
  • 401K with $1 for $1 company match
  • Employee stock purchase program
  • Tuition & certification reimbursement programs
  • Numerous learning and advancement opportunities
  • Casual attire…  including shorts / hat days
  • Did we mention FREE VACATIONS?

But wait, there’s more! Enjoy all of these amenities at our state of the art facility!!

  • Free access to our onsite fitness center
  • Onsite café with fresh food made fresh daily for purchase
  • Local Market where snack foods can be purchased
  • Free gourmet coffee, ice, and water machine available throughout the day
  • Onsite nurse practitioner
  • Onsite catered lunches periodically for celebrations or just because!
  • Fun and engaging atmosphere – positive/friendly work environment with contests and games where you win prizes
  • Opportunities to earn free RCI branded swag at our Appreciation station
  • Inside break areas including our fun OASIS room with massage chairs, a putting green and personal use computers/printing OR an alternative quiet meditation break room
  • Outside break area with heaters, picnic tables, walking trails and a dedicated space for smoking
  • Note: To protect our associates while working in center, safety and cleanliness of our facilities is a top priority to ensure our Associates feel comfortable at work.  Safety measures we have in place include: Regular deep cleans throughout the building, social distancing protocols, and requirement to wear masks when not at your desk alone.  Hand sanitizing stations are located throughout the building as well.

What can you expect as an RCI Travel Guide?

  • Our Travel Guides speak to RCI members and assist them in booking all aspects of travel (i.e. flight, hotel, car, etc.) while selling vacation products and services
  • Training schedule: 6 weeks comprehensive training program designed to make you successful - Monday - Friday, 10:00 a.m.- 6:00 p.m.
  • After training schedule: Starting the 7th week you will be assigned 8 hour shifts starting between 12:30 p.m. and 2:30 p.m. throughout the week and one weekend day is required with a schedule of 11:30 a.m. – 8 p.m.
  • Additional earning opportunities include monthly contests, shift differentials, and recognition programs

What are we looking for?

  • High School Diploma or GED required
  • Strong interpersonal and customer service skills
  • Previous call center and sales experience is preferred but not required
  • Highly motivated and strong desire to achieve individual and team goals
  • Must be reliable and coachable with a desire to learn
  • Must have strong communication and problem solving skills
  • Intermediate computer skills including internet navigation ability is a must
  • Pre-employment background check required

Be one step closer to joining the RCI family by completing our online application TODAY!  We look forward to hearing from you soon!

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-34763

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