Rooms Supervisor - Wyndham Santa Barbara

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

• Responsible for overseeing the daily operation of the Housekeeping/Laundry and Guest Services:  Assist site and department leadership in overall unit and guest service operations, ensuring all are within standards as outlined in our Internal, Quality Assurance and Loss Prevention Audit Program.  Effectively supervises the housekeeping process, reporting issues where found, to ensure guest and owner satisfaction. Ensure daily check list duties and tasks are fully completed, analyzing reports as required  (40% time)

  Maintain positive customer and associate relationships: Foster a positive and engaging work environment based on Count on Me! Service. Demonstrate an ability to motivate and communicate expectations with humility and respect. Support leadership in an effort to ensure proper staffing and scheduling for maximum productivity. Interact with owners, guests, associates, answering questions and resolving satisfaction opportunities and train other associates to do the same. (40% time)

  Collaborate with department leadership and provide financial administrative support to the department: Provide input with department and site leadership regarding financial and operational aspects. Assist with management of monthly budgets, P&L reports, purchasing and inventory control. Assist in controlling costs to achieve maximum profitability. (15% time)

  Performs other duties as needed (5% time)

  Travel Requirements

  Infrequent travel required. Approximately less than 5% travel.

  Minimum Requirements and Qualifications

  Education

  • High school diploma or equivalent required
  • 2 years post high school education or equivalent experience preferred

  Training requirements

  • Valid Driver’s License
  • CPR certification preferred (or willingness to obtain)

  Knowledge and skills

  • Basic understanding of resort financials
  • Demonstrated leadership skills with ability to coach, mentor and train staff
  • Excellent eye for detail/cleanliness
  • Demonstrated ability to work under pressure
  • Demonstrate analytical ability to grasp numbers and understand their impact
  • Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
  • Demonstrate highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
  • Ability to keep sensitive information confidential
  • Professional appearance and excellent communication skills when dealing with guests, owners, vendors, contractors and corporate personnel
  • Ability to accurately follow instructions, both verbally and written

  Technical Skills

  • Working knowledge of various computer software programs
  • PC skills
  • Microsoft Office – Word, Excel, Outlook
  • Key Systems – Saflock
  • Working knowledge of property management systems and Company reporting

  Job experience

  • One or more years hotel, timeshare or hospitality customer service experience preferred
  • One or more years related housekeeping experience preferred
  • Supervisory experience preferred

  Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.