We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• Answer and redirect inbound phone calls.
• Receive and distribute or send packages by post or courier to the correct recipients.
• Direct all in-person visitor enquiries to the appropriate AVC contacts.
• Make the daily Welcome Calls to AVC members and guests, escalating issues quickly and following up uncontacted members and guests regularly to maximise feedback.
• Assist with various Novotel Nusa Dua department enquiries and information/docket distribution as required.
• Provide AVC Resort Operations staff with the daily arrival and vacant rooms for their inspection, then update the report at the end of each day.
• Re-confirm expected AVC Asia arrivals daily.
• Scanning AVC Accounts Payable and AHPP paperwork in a timely manner to minimise backlogs.
• Make daily Welcome Letters for arrivals and pass to the Novotel housekeeping team for distribution.
• General operational administration as directed.

• Take reasonable care for the safety of self, visitors and others in the workplace.

• 75% contact with in-house guests Welcome Calls.
• Prepare, print and ensure Novotel housekeeping distribute Welcome Letters in all arriving rooms daily.
• Be up to date with scanning of accounts payable documentation – no more than 1 month in arrears.
• Contribute to guest satisfaction ensuring all queries are passed on in a professional and timely manner.

• A confident communicator in both Indonesian and English with the ability to manage daily administrative and other tasks as required.
• Previous experience working in the timeshare industry is advantageous, but not essential

Key Skills

• Willingness to take ownership of tasks to meet daily/weekly/monthly needs.
• Computer literate using Outlook, Word & Excel and others as required.
• Organised with good time management skills to prioritise tasks and meet deadlines.
• Adaptable to deal with daily events as they occur.
• The ability to use training and self-development to improve AVC product knowledge, systems and solutions for better outcomes.
• Competent using phone systems, office machines, copiers/printers and other office tools.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.