Water, Nature, Outdoors, Rock, Sea, Ocean

Quality Assurance Representative

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Quality Assurance Representative

  • 2415 Mcgavock Pike, Pennington Bend, Nashville, Tennessee, United States, 37214
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

The Quality Assurance Officer (QA) follows Best Practices to include completing sales documents for Wyndham Destinations owners, & supports sales through training, retention & compliance evaluations & reporting.

Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QA reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QA partners with all site departments to support sales.

Other Responsibilities Include:

  • Assist sales in accomplishing compliance and retention goals
  • Complete closing for all sales
  • Utilize closing opportunity to identify areas needing improvement for sales professional
  • Partner with management to develop successful training activities including observation reviews, ride-along and other activities
  • Serve as QA according to Sales Quality Assurance Best Practices
  • Complete owner follow up during and after rescission period involving sales participation as necessary
  • Provide management continuous feedback evaluating program success 
  • The Quality Assurance Officer reports directly to the Quality Assurance Manager & / or Site Leader.

Qualifications:

  • Must have 1+ year(s) Timeshare/Vacation Ownership experience
  • Wyndham product knowledge highly preferred
  • Tennessee Timeshare License Required
  • Ability to work independently and as a team player
  • Must be money motivated
  • Must have customer service experience

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-27935

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