Water, Nature, Outdoors, Rock, Sea, Ocean

Operations Coordinator

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Operations Coordinator

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRINCIPAL RESPONSIBILITIES: (Include, but not limited to:)

  • Maintain strict confidentiality at all times.
  • Conduct stationary audit and orders for OS&L across both sites
  • Provide centralised administration and operations support across all teams within the Owner Services & Loyalty Department.
  • Design, develop and manage Owner Services & Loyalty collateral.
  • Maintain asset registers, system access and lisencing information, including regular audits.
  • Proactively create event material and manage the team events calendar.
  • Effective management of team and employee recognition budget and maintainence of all compliance documentation.
  • Maintain housekeeping token reporting and awarding inline with booking guidelines
  • Submit purchase orders and invoices for review/payment in a timely manner utilising the appropriate internal systems.
  • Provide administration support, including minute taking, to department Leaders.Co-ordinate administration duties relating to team and department meetings, including the co-ordination of Zoom dial in.
  • Prepare PowerPoint presentations and other documentation required by the Leadership team.
  • Ensure all web-based and printed material, address lists, website content, policies and procedures, organisation charts and staff lists are kept up-to-date.
  • Prepare, review and submit monthly/quarterly bonus payments for approval for eligible Consultants.
  • Responding to all forms of written owner correspondence in a prompt and professional manner.
  • Responding to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution.
  • Other duties as reasonably requested by the Senior Director of Owner Services & Corporate Marketing, Director of Owner Operations & Support, Travel Manager and/or Owner Services Senior Supervisor.
  • Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.
  • Deliver CARE service to all internal and external parties. 

KEY POSITION CRITERIA:

  • Ability to develop ideas and follow through to implementation.
  • Ability to manage multiple tasks through to completion.
  • Ability to work under pressure to tight deadlines without compromising quality of work.
  • Ability to work autonomously and as part of a team.
  • Systematic approach to undertaking and prioritising workload.
  • Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business including Executive team.
  • Extensive knowledge of the company’s telephone system -  extension set up, voicemail and reporting.
  • Advanced knowledge of Microsoft Word, PowerPoint, Outlook, and Excel.
  • Microsoft Visio and Access would be advantageous.
  • High level of attention to detail.
  • Displays a positive, professional manner with the ability to represent the department at internal meetings and deal with key relationships across all levels of the organisation.
  • Evidence of high level professional communication skills and ability to communicate in written and verbal formats
  • Ability to work under pressure.
  • Possess values of respect, integrity, accountability, fairness and willingness.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-31409

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