We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
1) Managing Profitability and Departmental Budgets
1.1 Assist to keep operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
1.2 Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
1.3 Reviews financial reports and statements to determine how Operations is performing against budget. Report and make suggestions on critical areas.
1.4 Assist to ensure capital expenditure funds are being used to address the priorities outlined in the service strategy.
1.5 Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
1.6 Assist to strives to maintain profit margins without compromising guest or employee satisfaction.
1.7 Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
1.8 Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
1.9 Assist to review the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
1.10 Assist in developing operational strategy that is aligned with the brand’s business strategy and leads its execution.
1.11 Discuss key decisions to keep property moving forward towards achievement of goals.
2) Managing Property Operations
2.1 Strives to improve service performance.
2.2 Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
2.3 Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
2.4 Ensures core elements of the service strategy are in place to produce the desired results.
2.5 Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
3) Leading Property Operations Teams
3.1 Assist in delivering results with established vision for product and service delivery on property.
3.2 Follow up with Property Heads with the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
3.3 Ensures employees are treated fairly and equitably.
4) Managing and Conducting Human Resources Activities
4.1 Observes service behaviors of employees and providing feedback to individuals and/or managers.
4.2 Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
4.3 Stays knowledgeable of leadership talent in the property.
4.4 Fosters employee commitment to providing excellent service and models desired service behaviors in all interactions with guests and employees.
5.1 Reports to Head of Hospitality for all Hotel related matters.
5.2 Lead and assist property leadership team.
6) Position Requirement
6.1 Minimum 2 years' experience in Hotel Operations Management.
6.2 Willing to work flexible hours including weekends, holidays and nights as required.
6.3 Good business acumen & financial understanding of a hospitality business.
6.4 Responsible for financial numbers with a proven track record of achieving key business results.
6.5 Understands to align with brand strategy in the market that supports the hotel's positioning.
6.6 Ability to review guests’ feedback and strive to improve on services developing strategies and tasks to assist and lead property management team.
6.7 Able to lead change with the team and drive business excellence.
6.8 Ability to cultivate good business working relationship with guests, owners and stakeholders.
6.9 Ability to think “Out of Box” and seek issues as opportunities.
6.10 Ensure adherence to relevant legislations, fire, licensing, employment etc.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.