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Onboarding Support Specialist - Rescissions

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Onboarding Support Specialist - Rescissions

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Credit and Collections
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

The Onboarding Support Specialist is responsible for receiving and processing all contract rescissions in compliance with Wyndham Destinations contract standards. Ensure the timely and accurate processing of rescissions to include notifying the resort and refund processing. Calculate and submit proper loan and dues adjustments and equity reversals. This person must be able to effectively communicate through multiple media channels with customers, sales sites, and title and deeding staff.  They must also be able to research and resolve discrepancies with accounting to ensure refunds are processed timely and accurately and do not adversely affect the correct reporting of revenue. Associate must maintain a well organized and efficient system for tracking work in progress; as well as archived records. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

Essential Job Functions

  • Process all contract rescissions within contract standards and state regulations.

  • Calculate and submit proper loan and dues adjustments.

  • Maintain a 24 hour turnaround time with responses to all emails and voicemails.

  • Incorporate and maintain a well-organized and efficient system for tracking work in progress and archiving documents.

  • Other duties as assigned

Minimum Requirements and Qualifications

Education

  • High School diploma or GED equivalent (some college preferred).

Knowledge and skills

  • Excellent verbal and written communication skills.

  • Ability to calculate complex loan and dues adjustments and equity reversals.

  • Ability to be detailed, accurate and thorough.

  • Ability to multitask and adapt to changes and a demanding work environment.

  • Must possess good time management and organizational skills.

  • Dedication to providing exceptional customer service.

  • Deadline conscious with strong drive and initiative.

  • Basic understanding of standard Accounting Principles.

  • Ability to work on repetitive tasks.

Technical Skills

  • Intermediate PC skills and proficiency in MS World, Excel, PowerPoint, Access, and Outlook

Job Experience

  • 2 years general office experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-46999

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