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Manager, Title Services

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Manager, Title Services

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is seeking a Manager, Title Services in Orlando, FL who manages all facets of their operational area. This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations.  This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact.

Job responsibilities include, but are not limited to:

  • Hire, train and develop associates to reflect the Wyndham Core Competencies and service culture. 
  • Responsible for coaching, motivating and developing associates and to achieve operational goals. 
  • Responsible for overseeing supervisory and/or lead associates.
  • Take appropriate corrective disciplinary action as necessary.
  • Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact.
  • Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity.
  • Partners and coordinates with external internal business partners to eliminate root cause of process defects.
  • Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated.
  • Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases.
  • Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies.
  • Performs other duties as needed

Job experience:

  • 3 years supervisory or leadership experience
  • 3 years  company experience, preferably in Financial Services, Title Services or Owner Care
  • 1 - 2 years’ experience in a title or closing field

Education

           

  • Bachelor’s degree or equivalent work experience

Knowledge and skills

  • Strong people management and motivational skills
  • Adaptable
  • Understand and advise on title and closing related matters
  • Excellent written and oral communication skills
  • Detailed oriented
  • Analytical Skills
  • Team and results oriented
  • Ability to keep sensitive information confidential
  • Provide exceptional customer service to owners and coworkers,
  • Establish and maintain strong working relationship with team and appropriate internal contacts.

Technical Skills

  • Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-36641

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