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Manager, Network Operations

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Manager, Network Operations

  • Central Location, Orlando, Florida, United States, 32821
  • Central Location, Indianapolis, Indiana, United States, 46032
  • IT - Network
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Manager of Network Operations will be responsible for leading a team of Network Engineers in direct support of business operations. The Network Operations team provides 24 hour a day, 7 day a week support for the enterprise network. The team is responsible for problem analysis and resolution, network related change request and project implementation. The Manager of Network Operations is the resource manager for the engineers on his/her team and is responsible for resource balancing between project requirements, on-call activities and other support duties.  The Manager will be expected to manage relationships with other IT Managers and Project Managers to drive issue resolution and business initiatives as they relate to network services. Other managed relationships include network service vendors, circuit vendors, Business Unit SLT, Incident/Service Management teams and CSIT senior management team.     

Responsibilities include, but are not limited to:

  • Provide leadership, training, mentoring, coaching, and direction to our network operations team. Ensure adequately trained and equipped network engineers are scheduled and available to respond to incidents 24 by 7.

  • From a leadership perspective: Implement, update, maintain, manage, monitor, and support the Company’s data network infrastructure throughout the global shared services environment, both operationally and in support of key initiatives and projects. Partner with the Network Engineering to ensure projects have appropriate operational and serviceability requirements.

  • Manage relationship with outsourced Network Operations Center (NOC) staff that provides Level 1 network support. Be accessible as an escalation point for operational support issues 24x7 to support the overall data network. Ensure the proper maintenance of SOPs and best practices within the Network Operations team.

  • Work closely with peers, direct staff, various IT Architects, analysts, Business Unit IT peers, outside vendors, partners, and other resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of network operations.

  • Perform other duties as needed

Travel Requirements

Travel can range up to 10%.  The travel will be primarily regional and national with the potential for one to two international trips.

Minimum Requirements and Qualifications

Education

  • Bachelor’s Degree in Computer Engineering, Computer Science or Telecommunications or related work experience.

Training requirements

  • Relevant industry certifications preferred include: CCNA, CCNP

Knowledge and skills

  • Excellent written and verbal communication skills

  • Flexibility to work long hours under pressure during system outages and major implementations

  • Strong aptitude and desire to learn, and expand skill set to new technologies related to networking services.

  • Aptitude to learn through research and hands-on experience.

  • Ability to adapt to changing technology environments and requirements.

  • Write job descriptions, interview and hire for vacant position in an effective and timely manner.

  • Evaluate and manage employee performance and establish employee training and development plans that align with organization development philosophy.

  • Develop and coach managers and high potential employees for growth opportunities.

  • Professionally exercise discretion to make timely recommendations and effectively solve problems, using independent judgment consistent with standards, policies and procedures.

Technical Skills

  • Experience in configuration and troubleshooting of data network environments, including LAN and WAN.

  • Experience supporting enterprise networks composed of Cisco routers, Cisco switches, dynamic routing protocols, and switching technologies.

  • Experience supporting application load balancer appliances.

  • Working knowledge of OSI networking model

  • Working knowledge of TCP/IP, MPLS, Ethernet, LAN, WAN, VPN, Internet.

  • Other preferred knowledge includes Packet Over Sonet, ATM, Frame Relay, Wireless Networking, VPN, IP Telephony, QOS, Cisco Nexus, F5 Load Balancers, Riverbed Steelhead WAN Optimizers, Net Flow, NBAR, AVC, Action-packed, Solar Winds.

Job experience

  • 9+ years of relevant work experience in a mid-to-large enterprise with 24x7 production operations

  • 3+ years managing technical teams

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-44023

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