Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Livestream Booking Consultant-2

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Livestream Booking Consultant-2

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to :)

  • Making Outbound / Inbound calls inviting our SP owners for a livestream sales update
  • Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor
  • Ensuring that the SP owners booked for a Wyndham Destinations Sales update have been booked & confirmed with seamless customer service and compliance using the correct scripts and procedures
  • Ensuring that the owners who are booked meet the set qualification criteria
  • Responsible for providing quality customer service to our clients
  • Maximise every opportunity including email, online and telephone enquiries 
  • Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management
  • Fully observe and remain compliant at all time with Company policies and procedures
  • Represent the Company in an ethical, moral and professional manner
  • Ensure cancellation and amendment policies are adhered to
  • Display a Count on Me! Service to all internal and external parties. 
  • Responsible for coming to work in a timely manner, according to work schedule
  • Responsible for being courteous and respectful to co-workers
  • Display innovation through inspiring, creating and improving processes and products
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Any other duties as may be reasonably requested by management

KEY POSITION CRITERIA:

  • Strong customer service and integrity values
  • Ability to focus attention for extended periods of time
  • Exceptional telephone manner that is professional, friendly and clear
  • Committed to provide excellent customer service at all times
  • Be detailed, accurate and thorough
  • Possess a positive, can do attitude with the ability to self-motivate
  • Ability to learn and use scripts
  • Ability to learn objection handling
  • Skilled in controlling a phone conversation

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-50142

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