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Kona Business Operations Supervisor

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Kona Business Operations Supervisor

  • 2169 Kalia Road, Waikiki, Honolulu, Hawaii, United States, 96815
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

This position is responsible for supporting the sales effort by assisting in generating revenue and increasing the retention of sales while staying in compliance with all Company Policies, Business Rules and Government Requirements, and in a manner which results in satisfied owners.

Sales Operations Supervisor:

Job Summary/Description:

Supervisor of Sales Administration is responsible for directing and coordinating the daily operation of tour reception/gifting departments including staffing and scheduling and ensuring that standard operating procedures are developed and followed to support consistent handling of tour flow and premium allocation operation.  Must maintain effective, open communication with other departments to promote the Company's goal of being responsive, respectful and delivering a great experience.

Specific duties include but are not limited to:

1. Hire, train and supervise reception/gifting staff on all front desk, gifting, and day care activities to support the Sales and Marketing function including but not limited to:

2.    Properly and professionally responding to customer service needs including: telephone and face-to-face etiquette for greeting customers, guests and employees.  Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally.

3.    Ensuring that staff is properly dressed in designated uniforms and presenting a professional, neat and clean appearance at all times.

4..    Correct data entry and validation of tour reception CRS reports/manifest and gifting manifest and CRS dispersed reports.

5.    Preparation of tour sheets for Sales Representatives and gifting vouchers for guests.

6.    Assigning tours accurately to each representative and maintaining sales rotation in accordance with standard procedures.

7.     Entering all tour and non-tour information into the CRS System.

8.    Accurate validation and recording of guest information/ CRS surveys.

9.    Preparing employee badges efficiently and correctly.

10. Copying paperwork/ validated CRS reports to distribute to upper management as required.

11.      Ensuring that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.

Minimum Qualifications:

·         High School diploma or equivalent.  Post HS education preferred.

·         A minimum of two years' supervisory experience in a fast-paced work environment.

·         Excellent planning and organizational skills and ability to multi-task effectively.

·         Demonstrated interpersonal and communication skills and ability to negotiate effectively with all employees and general public.

·         Thorough knowledge of standard administrative processes and working knowledge of computer programs including Outlook, MS Word and Excel.   Working knowledge of Company's CRS system preferred.

·         Professional business appearance.

·         Must be able to create and maintain a professional, upbeat work environment that promotes team work between coworkers and all employees.

·         Must be able to work flexible hours and weekends

·         Must possess effecting coping skills to deal with stress in a dynamic and ever changing environment.

·         Ability to walk, talk, sit and stand for long periods. 

·         Ability to hear, understand and respond to basic and complex instructions.

·         Available to work flexible hours which may be long during busy season and maintain staffing levels appropriately during slow periods.

·         Ability to lift approximately 15-20 lbs.

A World of Inclusion Hospitality is at the heart of all we do at Travel + Leisure.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-29921

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