Nature, Outdoors, Scenery, Land, Landscape, Ice, Mountain, Vegetation, Snow, Cross

Junior Service Desk Engineer

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Junior Service Desk Engineer

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • IT - Internal Support
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Answer all calls and provide exceptional customer service and provide support according to Department Procedures and Policies
  • Document and complete assigned tickets within the defined priority SLA and escalate to manager when outside SLA.
  • Meet the KPI outlined.
  • Collaborating within the team across call queue service levels
  • Liaise with Orlando team and support engineers for all US application issues & efficient resolution of problems
  • Creating and managing all user accounts in Active Directory in the 4 domains (ausnz/pacific/wst/Asia) following Department Policies and Procedures
  • Creating and managing all user accounts in MS Exchange following Department Policies and Procedures
  • Creating and managing user application access (US and Asia Pacific) following Department Policies and Procedures
  • Creating and managing users profiles on Cisco UCCE following Department Policies and Procedures
  • Build and document IT procedures for training purposes
  • Maintain and update IT websites
  • Provide remote IT training for new and current staff and systems
  • Build hardware remotely via MS SCCM and install applications
  • Work on special projects as assigned from the Service Desk Manager. Ensure all jobs are documented and closed correctly to maintain high level of Customer satisfaction.
  • Display a Count On Me! service to all internal and external parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA:

  • A committed team player that will take control of all tasks assigned to them. 
  • Impeccable Client Manner & “Count on me” work ethics
  • Ability to negotiate and resolve conflicts.
  • A hands-on, problem-solving, “can -do” attitude.
  • Flexibility to work productively in a fast paced, high growth and changing environment that includes shift work and after-hours on-call rosters.
  • 1-2 years’ previous work experience in an IT operations environment or IT related degree
  • Experience in a team environment, working to tight deadlines
  • Must have excellent MS Office skills and good understanding of TCP/IP and Ethernet networks
  • Must have strong iOS experience
  • Must have excellent PC hardware skills
  • Microsoft Certification and/or training will be highly regarded
  • Working a 7-day rotating shift pattern
  • Working across public holidays

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-49215

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