Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Japanese Call Centre Operator

Japanese Call Centre Operator

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Wyndham Sea Pearl Resort Phuket, Nakhon Pathom, Thailand, 83150
  • Marketing Contact Center
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to :)

  • Making Outbound / Inbound calls promoting and selling our packages.
  • Ensure cancellation and amendment policies are adhered to
  • Maximize every opportunity including email, social media, online and telephone enquiries.
  • Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor.
  • Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom.
  • Responsible for providing quality customer service to our potential clients.
  • Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management.
  • Display a Count on Me! Service to all internal and external parties.
  • Responsible for coming to work in a timely manner, according to work schedule.
  • Responsible for being courteous and respectful to co-workers.
  • Display innovation through inspiring, creating and improving processes and products.
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Any other duties as may be reasonably requested by management

KEY POSITION CRITERIA:

  • Fluent in Japanese language; specifically verbal communication, reading and writing capabilities.
  • Previous telesales experience preferred however not essential.
  • Ability to focus attention for extended periods of time
  • Exceptional telephone manner that is professional, friendly and clear.
  • Committed to provide excellent customer service at all times
  • Be detailed, accurate and thorough.
  • Possess a positive, can do attitude with the ability to self motivate.
  • Ability to learn and use scripts.
  • Ability to learn objection handling.
  • Skilled in controlling a phone conversation.
  • Ability to maintain and exceed production requirements
  • Ability to maintain an upbeat work relation with Co-workers
  • Good time management skills.
  • Likes to work in a fast paced environment.
  • Ability to set and meet individual and group goals.
  • Ability to effectively present information and respond to questions from groups of managers, co-workers, and clients.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-55272

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