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J-8198: Specialist, Vendor Support AWL (PHL)-2

J-8198: Specialist, Vendor Support AWL (PHL)-2

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

Essential Job Responsibilities:

- The Vendor Support Specialist is responsible for handling Guide, Member, Non-Member, and Affiliate (ARN/TCH) communication and problem resolution.

- The Vendor Support Specialist will gather necessary information to determine severity and nature of any issue while providing guidance and problem resolution through research, contacts with other departments, resort staff, RCI Senior Leadership Team, travel vendors and other various resources.

As a back-up, could continue the following work between calls as time allows:

Weeks enrollments WVO Gift of Vacation Ownership add/update/delete Address Changes, Duplicate Confirmations

Minimum Requirements and Qualifications:

Education

  • High School Diploma

Training requirements

  • RCI Weeks, Points, Clubs, Non-Member Programs, and ARN

Knowledge and skills

  • Excellent Oral and Written Communication
  • Exceptional customer service
  • RCI System Knowledge including Legacy Systems
  • Sound Decision Making Capability
  • Demonstrated ability to maintain focus
  • Demonstrated ability to work under pressure
  • Ability to work independently and as part of a team
  • Organizational and prioritization skills

Technical Skills

  • Microsoft Office: Excel, Word
  • DBL
  • EVS1
  • GUI
  • Guide Portal
  • RCI.com Website
  • Salesforce
  • Outlook
  • Avaya

Job experience

  • Minimum 1 Year Call Center or 6 month Customer Care experience, Customer Care preferred

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-55016

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