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International Travel Agent

International Travel Agent

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

THE PRIMARY OBJECTIVES OF THIS POSITION ARE:

  • The primary focus of this role is to provide first class customer service to our Club Wyndham Owners along with our internal and external customers.   Providing a high level of customer service by going above and beyond is imperative in this role, as is a high level of maturity, professionalism and flexibility.       

  • Maximizing domestic and international travel sales for departure from Australia and New Zealand, selling Australian based wholesale product.  Selling and promoting Travel by Wyndham’s preferred travel suppliers along with Club Wyndham South Pacific Club resorts and Associate Resorts.  Achieve personal net revenue targets and team targets.  Assist clients with their travel enquiries, construction of itineraries / airfares including land tours, accommodation, cruise, car hire, travel insurance, and rail, in a timely manner, via telephone and email communication.

  • Achieve set key performance indicators.  Support different departments within Travel by Wyndham as required.

THE PRINCIPAL RESPONSIBILITIES OF THIS POSITION ARE:

(Include but not limited to:)

  • Provide a high level of efficient and professional customer service to our Club Wyndham Owners, along with both internal and external customers.

  • Ensure sales are maximized utilizing preferred suppliers.

  • Ensure all enquiries are handled within a timely manner.

  • Ensure that any applicable fees are implemented and yield is maximized.

  • Assist Club Wyndham Owners with travel arrangements including ancillary products and Club Wyndham resort reservations where applicable.

  • Maximize every opportunity including telephone enquiry, email enquiry and website enquiries

  • Enhance conversion rates of enquiries to bookings in order to meet KPIs

  • Ensure cancellation and amendment policies are adhered to

  • Ensure accurate and relevant information is recorded and log noted per policy

  • Process payments/accounting receipts accurately to ensure reconciliation of client files

  • Receipt acknowledgement of all enquiries within a 24 hour period

  • Administrative requirements to be completed in a timely and accurate manner

  • Actively participate in team meetings and training sessions

  • Attend product / destination seminars where possible via virtual webinars

  • Any other duties as required or directed

  • Support a positive Travel Club P&L by assisting Retail Travel Consultants, and entire Travel by Wyndham team as required.

  • Assist Travel Administration & Resolution Coordinator with various duties as required, such as sorting the Travel Club and Travel Consultant inboxes to ensure fair distribution of quotes, qualifying travel leads, explaining Club and Travel Club guidelines, assistance with airfare construction and quoting, assist team with travel quotes and administration duties on booking files, and any other adhoc duties as required.

  • Ensure sales are maximized on all Retail Travel club enquiries when assisting on absent consultant files.

  • Ensure accurate, detailed and relevant information is recorded in Client files and Trip files within CCTE and log note in Owner account in IRIS.

THE KEY POSITION CRITERIA ARE:

(Include but not limited to:)

  • Minimum 3 years International Travel experience with proven sales ability in selling Australian based wholesale travel product

  • Fares & Ticketing I & II

  • Galileo and Crosscheck Travel (CCTE) qualifications

  • Ability to ensure a high level of customer service and efficiency

  • Excellent attention to detail & accuracy with mature and professional approach

  • Strong Australian wholesale product and travel destination knowledge with demonstrated airfare construction ability

  • Comprehensive understanding of Club Wyndham South Pacific Club guidelines, IRIS reservations system and other relevant programs

  • Computer literate with excellent knowledge of Microsoft Word, Excel, Outlook

  • Excellent time management and organization skills

  • Ability to perform under pressure and meet required deadlines

  • Flexibility and adaptability

  • Possess initiative and the ability to work as a team member and as an individual

  • Ability to learn quickly and apply new job-related skills & information

  • Enthusiastic, results and target driven

  • Must be willing to undertake training during and after business hours

  • Confident, flexible with the ability to work in a fast paced and changing environment

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-60816

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