Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

In-house Resort Host

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In-house Resort Host

  • Wyndham Grand Phuket Kalim Bay, Bangkok, Thailand, 83150
  • Community Marketing Program
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

KEY RELATIONSHIPS:

Internal:  Sales team, Marketing team, Resort hospitality team

External:  Guests

PRIMARY OBJECTIVES:

The Resort Host/Concierge occupies a location at the Resort and is responsible to invite customers who meet our pre-determined qualification criteria to attend a Wyndham presentation in exchange for a gift. Also, working together with the Resort Team to deliver excellent guest experience.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Invite pre-determined qualified customers to attend a Wyndham presentation
  • Working together with the Resort Team to deliver excellent guest experience
  • Deal with all customer queries – face to face and on the phone
  • Keep product and brand knowledge up to date
  • Take and deal with telephone enquiries
  • Fill in client information form on the computer system
  • Specify terms and conditions of booking
  • Daily adhoc duties as required
  • Book qualified tours in accordance with set guidelines
  • Be professional in nature; be approachable while meeting booth quotas
  • Work within Best Practice Guidelines and all Company and sales specific policies and procedures
  • Deliver required number of qualified tours to the sales site
  • Identify opportunities that are on the horizon and put together plans to capitalise on them
  • Bring fresh and new ideas to management that would be cost and/or time effective
  • Receive and handle rejections from prospects in a courteous and professional manner
  • Turn a negative response into opportunities which can be capitalised on
  • Work within a defined structure in a fresh, creative manner
  • Represent the Company in an ethical, moral and professional manner
  • Display a high level of loyalty and self-discipline and high integrity
  • Set goals to maximise production, while minimizing costs
  • Interact favorably with all types of people, display excellent verbal communications skills.
  • Adhere to the set work schedule and for being on time for work
  • Attend all training and team meetings as required
  • Support the Company’s sales and marketing programs and strategies
  • Display a positive, courteous and respectful attitude towards the Company and team members
  • Attain all required government licenses and registrations within defined time periods
  • Stay current with required governmental requirements, work permits, etc.
  • Employees must ensure they comply with Wyndham Vacation Resorts (Thailand) OH&S Policy, procedures and any reasonable instruction given by Wyndham Vacation Resorts (Thailand).
  • Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
  • Display a "Lead With Your Heart" service to all internal and external parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA:

  • Excellent customer service and selling skills
  • Flexibility to changing products, targets, markets and customer preferences
  • Strong values of customer service and integrity
  • Positive, enthusiastic and outgoing attitude
  • Excellent communication and listening skills
  • Self-motivated, and goal driven with high propensity to succeed
  • Demonstrated rapport building skills
  • High degree of reliability and integrity
  • Ability to work independently and contribute as a team player
  • Presents oneself as a professional role model
  • Physical ability to stand upright on feet for extended periods
  • Be a team player, supporting and motivating others
  • High degree of resilience and ability to handle rejection
  • Ability to quickly build rapport
  • Sound problem solving and negotiating skills
  • Basic computing skills
  • Willingness to learn and keep up to date on market knowledge
  • Must be available to work shift hours and on weekends
  • Location open from 8 am to 8 pm 7 days a week – 2 shifts per day

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-47848

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