Water, Nature, Outdoors, Rock, Sea, Ocean

In House Marketing Supervisor

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In House Marketing Supervisor

  • Central location, Sevierville, Tennessee, United States, 37862
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Essential Job Functions

Responsibilities include, but are not limited to:

  • Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).  (35% time)
  • Maintain total site marketing penetration standards set by management.  Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
  • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
  • Build a “Hospitality with HEART" Culture: Continuously exhibit the company’s Hospitality with HEART philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
  • Performs other duties as needed (5% time)

Travel Requirements

Minimal

Education

  • High School Diploma, GED, or equivalent

Knowledge and skills

  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
  • Ability to effectively coach, counsel and motivate direct reports
  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
  • Ability to efficiently multi-task
  • Ability to negotiate effectively
  • Working knowledge of marketing databases
  • Ability to recruit, train and develop employees
  • Ability to lead by example
  • Detail oriented and accurate
  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
  • Demonstrated problem solving ability
  • Technical Skills - Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS. 
  • 2 years supervisory experience preferred
  • 2 years marketing experience preferred

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-40194

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