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In House Lead Concierge - Anaheim, CA

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In House Lead Concierge - Anaheim, CA

  • Central Location, Anaheim Resort, Anaheim area, California, United States, 92802
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

In House Lead Concierge

Position Overview

The primary function of a Lead Concierge is to partner with the marketing manager and supervisor in driving conversion metrics and company initiatives. The Lead Concierge will be responsible for their own personal production, as well as assisting with team production through demonstrated closing abilities.

Below is a general list of job duties which may vary depending on location. This list is not all encompassing and additional duties may be assigned as needed.   The Lead Concierge must be able to assist with all day to day business activities.

Company Culture

Wyndham Destinations strives to attract career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude within a high-energy environment.

Job Responsibilities

  • Must act with integrity at all times and treat others with dignity and respect
  • Support and uphold all company policies, procedures and practices and adhere to all Brand standards
  • Responsible for achieving defined personal and team targets and meeting or exceeding production standards
  • Assists in development of marketers and overall team training
  • Responsible for maintaining a high level of customer satisfaction
  • Assist management with schedules
  • Run the rotor when in charge of the shift
  • Expert knowledge and facilitation of shift opening and closing procedures
  • Must be proficient in Journey and other company software applications
  • Must stay up to date on any new company changes or initiatives
  • Maintain positive relationships with all departments
  • Advocate and support all corporate marketing programs
  • Schedule owners and guests to meet with member services to discuss their owner update and workshop
  • Partner with the resort staff to receive updated arrival notices
  • Partner with resort staff to promote resort activities
  • Assist in creating a warm and welcoming lobby experience
  • Other areas as needed

Job Expectations and Requirements

  • 1 to 3 years of sales and or marketing experience is preferred, not required
  • Maintain monthly  production standards. Required
  • Proficient in MS Excel, MS Word, general computer skills, and smart devices
  • Clear and concise written and verbal communication skills
  • Ability to work in a team environment within a shared space
  • High School Diploma or equivalent is required, College Degree is preferred 

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-27822

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