Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Housekeeping Manager - WorldMark Seaside Resort

Housekeeping Manager - WorldMark Seaside Resort

  • 26 Avenue A, Seaside, Oregon, United States, 97138
  • Housekeeping
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Manage all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions
Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of 5 to 400 units, hires, develops and manages a staff of 5 -75 employees, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. (30% time)
2. Leadership: Responsible for employee satisfaction of the department, grows and develops the staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning for future leaders, creates action plans for employee feedback ensuring their needs are addressed. (20% time)
3. Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. (20% time)
4. Supports audit Standards: manages daily completion of all audit standards, QA, IA and LP audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AOS feedback, conducts unit inspections to ensure the ROPS DOPS standards are being met. (15% time)
5. Manage and support all financial aspects of the department: Manages various budgets and inventories based on occupancy and units, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. (10% time)
6. Performs other duties as needed. (5% time)

Travel Requirements
Infrequent travel required for short duration (1-4 days) to attend Corporate/Regional meetings and/or training seminars. Approximately less than 10% travel.

Minimum Requirements and Qualifications

a) Education
• High school diploma or equivalent training/experience

b) Training requirements
• Valid driver’s license
• CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills
• Understanding of resort financials
• Demonstrated ability to work under pressure
• Strong leadership skills with ability to coach, mentor, train and develop staff
• Excellent verbal and written communication skills
• Ability to accurately follow instructions, both verbally and written
• Ability to maintain confidential information
• Detail oriented
• Ability to work under pressure
• Strong ability to multi task

d) Technical Skills
• Working knowledge of various computer software programs
• Working knowledge of property management systems
• Strong mathematical skills

e) Job experience
• 1 year for tier 1, 1-3 years tier 2, 3+ years tier 3 as housekeeping leader
• One to three years hospitality customer service experience

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-52512

Other People Viewed

Laundry Associate (Part-Time) - WorldMark Anaheim Resort

WD_US_WVO Wyndham Destinations R-52996 Anaheim area California United States Central Location, Anaheim Resort, Anaheim area, California, United States, 92802 Housekeeping Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest v...

Junior Service Desk Engineer

WD_PH_WSAPAC Travel + Leisure Co. R-49215 Clark Freeport Zone Pampanga Philippines 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023 IT - Internal Support Entry Level
Put the World on Vacation At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinati...

Sales and Customer Service Representative - Work from Home - Remote

WD_US_Resort_Condominiums_International Panorama R-52245 Indianapolis Indiana United States Work from home, Fountain Square, Indianapolis, Indiana, United States, 46201 Customer Service - General Entry Level
Put the World on Vacation At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the ...

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.