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Guide, EVR

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Guide, EVR

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

Essential Job Responsibilities:

  • Receive inbound calls and or web chats from EVR customers and members. These interactions would include assisting with confirm a resort vacation rental, navigational assistance with the website and offering paid membership upgrades.   Demonstration of thorough knowledge and understanding of all EVR products and programs is required in order to provide education and service our customers which includes:  problem solving, answering general questions and initiating/ processing reservations and membership upgrades. Interact with customers in a positive and professional manner representative of RCI EVR service expectations. Comply strictly with all laws, rules, and regulations applicable to their activities. 
  • Manage attendance, telephone productive time, and schedule adherence to contribute positively to meeting call handling requirements. Mandatory overtime may be a requirement from time based on business needs. 
  • Participates in development and training activities to enhance knowledge of products/services and improve selling and service skills.  Demonstrates open acceptance to feedback and Supervisory direction and recommendations.

Minimum Requirements and Qualifications:

Education

  • High School Diploma or equivalent

Training requirements

  • Successful completion of EVR Training program

Knowledge and skills

  • Demonstrated ability to work under pressure
  • Possesses good written and oral communication skills
  • Demonstrate active listening
  • Ability to achieve Company and individual goals

Technical Skills

  • Basic Computer Skills
  • Ability to work in multiple proprietary systems simultaneously, efficiently and effectively
  • Proficient in IE, Chrome and Microsoft based applications

Job experience

  • 6 months of previous sales and customer service preferred

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-49255

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