Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Guest Service Agent

Guest Service Agent

  • 109 Mt Aspiring Road, Wanaka, Otago, New Zealand, 3330
  • Guest Services
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

How You’ll Shine

Ramada Resort by Wyndham Wanaka, located in the pristine alpine region of the South Island, New Zealand is seeking an experienced, energetic, motivated & customer focused individual to join the Front Office team as a Guest Service Agent.

As Guest Service Agent, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquires and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.

How You’ll Be Rewarded

  • $1,500 Sign on Stay Bonus
  • Discounted resort stays across Australia, New Zealand, Fiji, Thailand and Bali!
  • Subsidised private health insurance
  • Great training opportunities and a fantastic working environment on offer!

What You’ll Bring

  • Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential

  • Excellent communication, interpersonal and customer service skills

  • Knowledge and training in fire and evacuation

  • Confident to work on your own at night

  • Be  a self starter and have the ability to work unsupervised in a busy environment

  • Competent in computer systems (Opera experience highly desirable)

  • Genuine passion about customer service and exceeding customer expectations

  • Immaculate presentation and grooming standards

  • Ability to work a flexible roster, including weekends and school holiday periods

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-54821

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