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Guest Service Agent

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Guest Service Agent

  • 316 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
  • Part Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

GO WHERE TEAMWORK TALKS

At Wyndham Destinations, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you enjoy working in an environment where no two days are the same, join our Port Douglas team as the Guest Service Agent today!

How You'll Shine

Under the direction of the Duty Manager, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquiries and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of putting the world on vacation.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • professional development funding
  • discounted hotel stays across Australia, Fiji, New Zealand
  • subsidised private health cover*

What You'll Bring

  • Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential
  • Genuine passion for customer service and exceeding customer expectations
  • Excellent communication, interpersonal and customer service skills
  • Competent in computer systems
  • The ability to work unsupervised in a busy environment
  • Ability to work between 7am to 9pm on a 7 day rotating roster, including weekends and school holiday periods
  • First Aid an advantage
  • RSA will need to be obtained within 30 days of employment

Where You'll Begin Your Journey

Club Wyndham Port Douglas is ideally located five minutes’ walk from world-renowned Four Mile Beach and a short drive to the centre of Port Douglas. It is one of the most beautiful tropical holiday destinations and the only place on the planet where two World Heritage listed areas meet – the Great Barrier Reef and the Daintree Rainforest. The resort provides a relaxed tropical oasis set amongst rainforest gardens surrounding a unique pocket of Melaleuca Rainforest.

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-35246

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