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General Manager, Hotel Operation

General Manager, Hotel Operation

  • 4-29-2 Showa-Minami Dori, Japan, 660-0882
  • Resort Management
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.


At Wyndham Destinations our vision is to put the World on Vacation, in your position as the General Manager you will be responsible for managing the daily operational success of the hotel. This position interacts with club Owners, guests, apartment owners, all hotel departments, vendors, the community, the corporate office and local vacation ownership sales staff as necessary.      

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together


PRINCIPAL RESPONSIBILITIES: (Include but not limited to :)

*The hotel is in Amagasaki City, Japan and experiences in Japan market and native Japanese language are essential

  • Manage operational performance of hotel,
  • Provide a level of service and guest satisfaction consistent with company objectives.
  • Plan and monitor the property’s financial performance against the operational budget to achieve optimum financial performance.
  • Maintain strong working relationships with major suppliers such as wholesalers, retail outlets
  • Maintain a harmonious environment at the hotel for all stakeholders, including Owners, guests, apartment owners, vendors, members of the local community and staff.
  • In conjunction with the Marketing plan, implement and monitor sales & marketing strategies.
  • Utilize various tools to maximize yield management.
  • Ensure yield management and up-selling practices are implemented.
  • Maximize the number of rooms under management.
  • Ensure fair allocation of rooms sold.
  • Handle investigations & resolves guest problems and complaints.
  • Manage the hotel in compliance with all company guidelines, as well as Federal, State and local laws including OH&S, licensing and fire regulations.
  • Direct the recruitment, hiring, training and personal development of all staff, to ensure adequate staffing and service levels at all times.
  • Administer the staff performance planning, development planning and review process
  • Complete all paperwork and reports in a timely, accurate manner.
  • Ensure financial compliance and assist the finance department in ensuring all end of month procedures are completed in a timely and accurate manner.
  • Set the example for all staff in adherence to company policies and professional conduct.
  • Implement and monitor all Workplace Health and Safety standards.
  • Understand and foster the company’s products and image, and advocate the Wyndham culture.
  • Ensures appropriate utilization and controls of the PMS.
  • Manage key client relationships to secure ongoing business.
  • Manage any contract relationships to ensure positive outcomes.
  • Show a ‘hands-on’ approach and build strong and productive relationships with all staff.
  • Develop and maintain relationships with appropriate Tourism organizations.
  • Attend nominated sales and operations meetings as required.
  • Perform any other duties from time to time as requested by the designated person.
  • Where possible reduce operational costs by focusing on environmental sustainability in line with Wyndham and safety standards.

Food and Beverage Operations (If Applicable)

  • Ensure compliance with all liquor license and safety obligations.
  • Ensure strict stock control practices are in place.
  • Create, manage and implement a successful sales and marketing strategy for operation.
  • Maximize profitability of business by closely monitoring financial performance, working closely with the Finance department to review performance and consistently adapting the operation to best suit the business.
  • Ensure all relevant food handling legislations are observed.

Body Corporate and Asset Management (If Applicable)

  • Represent company’s interests in relation to the Body Corporate.
  • Sit on the Executive Committee, attend all meetings and work closely with the Strata Manager and Chairman of the Body Corporate.
  • Review in conjunction with Wyndham Finance and relevant Project Manager Body Corporate   budgets and provide recommendations internally and to Body Corporate as required.
  • Review and evaluate the Building Sinking Fund report by line item and provide feedback to relevant project manager regarding necessity and / or timing of works to be completed.
  • Maintain the Hotel asset’s longevity and ensure it remains in good repair at all times.
  • Follow up legislative requirements for contracts e.g. Lifts, Room Safety Systems, Pool Servicing etc.
  • Coordinate any works to be completed with project manager.


  • Operational knowledge and experience in all hotel departments.
  • Ability to motivate a team to work together.
  • Ability to work productively in a fast paced, changing environment.
  • Ability to develop a budget and make decisions to ensure the hotel operates within that budget.
  • Ability to train, coach, counsel and discipline employees.
  • Ability to screen employment candidates, conduct interviews to identify staff that will succeed in their role.
  • Experienced managing multiple business units.
  • Thorough understanding of Workplace Health & Safety requirements.
  • Ability to network within local communities and businesses and recognize opportunities for sales.
  • Experience in the Sales and Marketing of accommodation and conferencing businesses.
  • Unrelenting customer focus and capability to rally team toward this goal.
  • Eligibility to be nominee of a Hotel License if required.
  • Senior First Aid & CPR Certificate.
  • Restricted Letting License (or similar) if necessary.
  • Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
  • Employees must ensure they comply with WDAP’s OH&S Policy, procedures and any reasonable instruction given by WDAP.
  • Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
  • Display Hospitality with Heart customer centric focused service to all internal and external parties. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-63614

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