Water, Nature, Outdoors, Rock, Sea, Ocean

Food & Beverage Supervisor - Wyndham Bonnet Creek

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Food & Beverage Supervisor - Wyndham Bonnet Creek

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Food and Beverage Supervisor
The Food and Beverage Supervisor will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will supervise the team of cashier, cooks and attendants in the daily operation. He/she will fill in to cover shifts in the operations when needed. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times. He/She offers training and leadership to staff in the outlets, taking the lead on ordering, rotation, and food handling training.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for the Supervisor function of the Food and Beverage department: Supervises the daily operation of the
outlets. Ensures all staff are prepared and follow all food handling guidelines. Ensure supplies and stock are available for the daily operation of the outlet. Assists cooks and cashiers with their stations to ensure guest service and satisfaction. Promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders, assists in the training of others, completes order forms to ensure all food is fresh and in stock. Offers menu ideas and suggestions along with food promotions (35% time)
2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest
inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. (15% time)
4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
5. Performs other duties as needed (5% time)

Minimum Requirements and
Qualifications

a) Education
• High School diploma or equivalent
b) Training requirements
• Food handling training
• OSHA training for kitchen
c) Knowledge and skills
• Organizational Skills..
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be detail oriented.
d) Technical
Skills
• Basics to complex kitchen equipment
• Small appliances and kitchen tools knowledge
• Basic knowledge of inventory and rotation of food
• PC – computer skills needed
• Cashier experience required
• Cash handling, counting and moderate calculations required
e) Job experience
• 1-2 year of food service supervision experience
• 1 year of customer service supervision experience in service or retail environment

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-37453

Other People Viewed

Sales & Customer Service Representative - Remote – Work from home

WD_US_Resort_Condominiums_International Panorama R-37249 Indianapolis Indiana United States Work from home, Fountain Square, Indianapolis, Indiana, United States, 46201 Customer Service - General Entry Level
Put the World on VacationAt Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the la...

Customer Service Representative - Inbound Reservations Bilingual Spanish- (Remote)

WD_US_WVO Wyndham Destinations R-39828 Austin. San Antonio Texas United States 805 Nueces, Downtown Austin, Austin, Texas, United States, 78701. 849 E Commerce Street, Downtown, San Antonio, Texas, United States, 78205 Customer Service - General Entry Level
Put the World on VacationAt Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vac...

Associate, Activities

WD_US_WVO Wyndham Destinations R-36139 Las Vegas Nevada United States Central Location, Las Vegas, Nevada, United States, 89169 Activities Entry Level
Put the World on VacationAt Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vac...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.