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Manager, Business Operations

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Manager, Business Operations

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Job Description

Working Position Title

Manager, Business

Department

Sales & Marketing

Location

Sales sites

Managers Title

Director of Operations

Prepared By

Teresa Rose

Summary

The Manager of Administrative Business Operations is responsible for all aspects of managing the Sales & Marketing operational office and staff, including tour reception, contracts, gifting, marketing admin, accounting, and/or payroll. They are responsible for daily validation procedures, sales reporting, accurate contract processing, internal controls of inventory items and/or cash, employee paperwork and personnel records, commission payments, time reporting, and payment and processing for accounting activities. Managers of Business Operations’ engage in the highest level of support for Sales & Marketing, leading their team while partnering with and supporting site leadership.

Essential Job Functions

  • Lead, train, and direct site operational personnel. Proactively partner with all levels to ensure adherence to all corporate, BU, and Site SOP’s and compliance with PII (Personally Identifiable Information) and PCI (Payment Card Industry) requirements. Ensure all new programs and processes are effectively communicated and implemented seamlessly in an effort to consistently prevent manipulation of company systems and records, Safeguard against employee theft and inaccurate financial reporting, among other items. Work with other Corporate and business partners to continually strive for consistency and improvements. Identify, provide, and implement training on system applications and processes (i.e. Salepoint, Worksheet, Journey, Focus, etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed.

  • Ensure adequate staffing levels are in place to assist and co-lead Operational support with focus on margin. Set department/team goals with regular review and coaching with the assistance of The Director of Operations. Consistently and effectively communicate performance expectations and desired outcomes. Assist in succession planning for all key roles. Foster collaboration amongst key roles at the site and in the spirit of One Wyndham establishing a working relationship with Resort Operations.

  • Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments Responsible for helping to prepare the site’s overhead in all departments for the upcoming year’s budget. Support the Director of Operations in all areas of the budget process including historical data.

  • Responsible for site maintenance and management, ensuring proper ordering and control of supplies, refreshments, file management, transportation (as required) and basic vendor agreements (i.e. coffee, water, etc.); Organize and/or plan site events.

Scope/Financial Responsibility

  • Achieve a minimum SOP Audit Score of 85% with a year over year annual score equivalent to or higher than your current year score.

  • Develop cost strategies to maintain expenses at or below budget.

  • Show continual improvement on corporate metrics.

Travel Requirements

  • Minimal travel is required

Competencies

Business Acumen: Understand the processes & functions of your team:

Understand the day to day job responsibilities and the associated deliverables

Establish and understand the metrics that your team is held accountable for

Manage administrative functions, including dashboard goals, operational and quality audits Understand compensation plans and payroll.

Understand Standard Operating Procedures that govern the business:

Contract Standards

Cash & Premium SOPs

Operational & Quality Audits

Brand Standards

Communication & Building Trust: Build relationships with your team, site leadership, & business partners:

Establish a relationship with each of your direct reports and foster that relationship with regular check-ins

Develop a relationship and build trust with site leadership by scheduling regular meetings, building trust, and communicating

Communicate regularly with business partners, including HR, Administrative Operations, Payroll, Sales & Marketing Directors and VPs

Host regular meetings to encourage communication, including 1:1’s with direct reports, skip level meetings, and team meetings

Establish a mentor who can help you with your development

Establish regular meetings with your director

Leadership Effectiveness: Establish strategic goals and align the team to achieve those goals:

Establish strategic goals and align the team with those goals, positively influencing others to achieve those goals

Create effective relationships with customer base (including team members) for participation and execution in delivery of positive outcomes

Talent Acquisition & Development: Attract, hire, and develop the best talent

Create a development plan for your team & business

Manage talent acquisition and staffing: be able to make staffing recommendations Establish Individual Development Plans each of your direct reports

Driving Results & Innovation: Recommend and implement positive change:

Review current processes and make recommendations for improvement to drive the bottom line, improves processes, and increase customer service

Understand financial statements and the site budget. Be able to review, analyze, and make recommendations to site leadership

Minimum Qualifications/ Requirements:

Minimum Qualifications Required

  • Bachelor’s degree and a minimum of two years management experience (External applicant) Bachelor’s degree preferred and minimum of 1 year management experience. (Internal applicant). Company experience can be considered in lieu of management experience

  • Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)
  • Strong organizational and presentation skills required.
  • Strong written and verbal communication skills required.
  • Knowledge and application of Accounting processes and practices required.
  • 40+ hours per week – varies based on seasonality and site need. May require weekends, holidays and on-call.

Preferred Qualifications

  • Vacation Ownership / Hospitality Management Experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Independent decisions based on day to day business actions with limitations of additional approval based on signature authority

Minimal supervision required

Responsible for the day to day operations

Supervises Site Accounting, Contracts, Gifting, Marketing Admin, Tour Reception, and Commissions  Functions

Organizational Relationships Direct reports

Titles of direct reports:

  • Business Operations Coordinators and Supervisors

Work Environment

It is critical to indicate any specific physical and/or intellectual activities that are necessary to successfully perform each essential job responsibility listed. Please include a detailed list of what equipment is used, purpose and percentage of time (e.g. computer, phone, etc.).

Minimum Qualifications/ Requirements:

Minimum Qualifications Required

  • Bachelor’s degree and a minimum of two years management experience (External applicant) Bachelor’s degree preferred and minimum of 1 year management experience. (Internal applicant). Company experience can be considered in lieu of management experience

  • Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)
  • Strong organizational and presentation skills required.
  • Strong written and verbal communication skills required.
  • Knowledge and application of Accounting processes and practices required.
  • 40+ hours per week – varies based on seasonality and site need. May require weekends, holidays and on-call.

Preferred Qualifications

  • Vacation Ownership / Hospitality Management Experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Independent decisions based on day to day business actions with limitations of additional approval based on signature authority

Minimal supervision required

Responsible for the day to day operations

Supervises Site Accounting, Contracts, Gifting, Marketing Admin, Tour Reception, and Commissions  Functions

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-37596

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