Nature, Outdoors, Horizon, Sky, Sphere, Cloud

Call Centre Agent

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Call Centre Agent

  • Haylock House, Kettering Parkway, Kettering, Northamptonshire, United Kingdom, NN15 6EY
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

PRINCIPLE RESPONSIBILITIES

  • Service inbound and outbound calls through consultative selling and building relationships and trust with our members
  • Build rapport and understand the members needs and recommend the best products and service for their requirements
  • Promote all products and services to existing and new members with enthusiasm whilst demonstrating exceptional knowledge and customer service
  • Flexibility to work in a changing environment offering members a variety of holiday products with a strong focus on switch-selling and first contact resolution
  • Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the 7Across system
  • Support a variety of administration tasks that ensure the member receives a seamless service
  • Achieve and exceed personal sales and service targets and contribute to the team and company goals
  • Track and record member activity accurately and in a timely manner in order to ensure all business reporting and customer data is accurate
  • Commit to personal training and development plans and always seek to improve performance with support from line manager and other 7Across colleagues
  • Deliver a professional service, be enthusiastic and positive and help make 7Across a great place to work

KEY POSITION CRITERIA

Knowledge/ Skills / Qualifications

  • Exceptional sales and customer service telephone skills
  • Target driven
  • Customer focused – polite and responsive & passionate about delivering excellent service
  • Highly motivated – enthusiastic and confident
  • Excellent PC Skills
  • Strong communication skills both verbally and in written form
  • Ability to multi-task
  • To be a hard working, positive and commited team member   
  • Proven sales ability and a positive attitude where occasional rejections do not adversely affect approach
  • An ability to handle challenging sales and service situations
  • Desire to learn and continually expand your destination knowledge
  • ‘Can do’ attitude where nothing is too much trouble
  • Flexibility to adapt in a changing environment
  • Travel experience and geography knowledge would be of benefit
  • Negotiation Skills – securing win-win agreements.
  • Ability to manage time effectively in order to arrange workload and prioritise key tasks
  • Ability to work independently and as part of a small team

MINIMUM

  • Educated to GCSE or equivalent
  • Previous customer service skills from a call centre environment

DESIRABLE

  • Educated to A-level or equivalent

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-40045

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