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Evening Manager II - Wyndham Emerald Beach

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Evening Manager II - Wyndham Emerald Beach

  • Central Location, Panama City Beach, Florida, United States, 32413
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Evening Manager
The Evening Manager will partner with site leadership and provide management presence during the evening hours. The Evening Manager will oversee resort evening operations in the most efficient and effective manner possible, while maintaining the integrity of Wyndham Destinations service standards. He/She will manage the night audit process, ensure all of previous day’s work has been properly audited, perform unit and safety inspections, address guest inquiries and concerns, and maintain Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS) regulations.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for maintaining the overall operation of the resort: Oversee the evening resort operations, including the night audit process, conduct daily resort and unit
inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices. (30% time)
2. Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager. Make
appropriate service recovery recommendations. (30%
time)
3. Maintain positive associate relationships and build a "Count On Me" Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (25% time)
4. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
5. Performs other duties as needed. (5% time)

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-40053

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