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Billing Specialist (Hybrid)

Billing Specialist (Hybrid)

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Credit and Collections
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is seeking a Billing Services Specialist in Las Vegas, this is a hybrid position (3 days in the office and 2 days remote/ from home) .

The Billing Specialist is an individual who has an understanding of HOA/Club Maintenance Fee rates and billing processes within the timeshare industry. This individual works in conjunction with other WCF and T&L teams as well as assisting team members to ensure all rates and accounts are setup to ensure that proper billing occurs.  The characteristics of this position include financial reconciliation, multi-tasking, attention to detail, prioritization of assignments, strong oral and written communication, solving of billing issues through root cause analysis and answering questions from internal customers.

Responsibilities include, but are not limited to:

  • Support HOA/Club Maintenance Fee billing for all products within WCF servicing scope.
  • Reconcile HOA budgets to inventory for annual, biennial, quarterly and monthly maintenance fee billings.
  • Understand Association Billing and Collection (ABC) policies to align billing rules and actions to various HOA/Club policy.
  • Review and maintain account data relevant to billing, to include codes, flags, unit types, association codes, etc., to ensure proper setup for assessment of Maintenance fees and other required charges.
  • Work with the various internal teams to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each Association or Club.
  • Create billing files to post charges and generate owner invoices while following Board and department guidelines.
  • Prepare and track Developer and various entity billing from initial billing to monthly updates.
  • Research and resolve billing issues leveraging system and policy knowledge through individual and collaborative analysis.
  • Special requests initiated by the Manager

Minimum Requirements and Qualifications

Education

  • High School Diploma or GED equivalent - minimum
  • At least 2 years of college - preferred

Knowledge and skills

  • Demonstrated ability to work under pressure and with tight deadlines
  • Strong written and oral communication skills
  • Ability to multi-task and independently assess and re-prioritize tasks based on changing needs
  • Financial reconciliation
  • High level knowledge of A/R processes
  • Must work well independently and collaboratively

Technical Skills

  • MS Suite product knowledge
    • MS Word – intermediate level
    • MS Excel – intermediate level, Pivot tables, VLookUp
  • Knowledge of customer service and billing systems

Job experience

  • 2 years working with customer service or billing systems and processes

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-46973

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