Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
Director of Marketing | Austin, Texas
Primary responsibilities include leading and directing the Austin marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with various other departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead concierge staff and management: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
Resolve issues pertaining to tour statuses, bookings, coding and etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Maintain copies of invitations and daily tour manifests for reference purposes.
Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
Compile data on each Marketing Coordinator and/or Managers performance.
Prepare additional reports deemed necessary
Coordinate and partner with In-House and Front Line leadership with regard to tour seats available and potential tour flow.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Perform other related functions not listed.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing
At least 2-3 years Wyndham Marketing experience preferred
Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to recruit, train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
Demonstrated problem solving ability
For immediate consideration, reach out to Cassandra Meyers at (703) 835-4222.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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