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Director CMP/In-House Operations

Director CMP/In-House Operations

  • Central Location, Orlando, Florida, United States, 32821
  • Marketing - General
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Wyndham Destination is looking for a Director of CMP/ In-House Operations. This position has the responsibility to assist and support the WYND CMP/In-House Operations team at the Enterprise level with tracking, reporting and analyzing in achieving improved efficiencies. In addition, the Director has the responsibility of identifying talent capacity within the enterprise In-house marketing program and assist in developing strategies for taking advantage of these opportunities. They will assess appropriate field personnel in partnership with SVPM management team, by implementing strategies and recommending the change required for continued growth in the areas of penetration, lower costs and higher sales at the site level to achieve the optimum revenue per check-in. This role will assist in the development of In-House Marketing “Best Practices” and integrate those processes into all of WYND CMP/In-House programs.

How You'll Shine


• Journey coordination, enhancement, and management
• CMP/IH best practice identification, SOP creation, roll-out
o Help coordinate with the “Marketing Council”
• Risk Management Oversight and coordination
• Manager/Dir Development program
o Help create and manage program sessions
o Training sessions
o Media creation for delivery, etc.
• Coordinate with Director of Marketing Activation and Director of Global Product Implementation re premium programs, launches, etc.
• Coordinate between SVPM’s to deliver field needs re operations, serving as the defector liaison with Corporate Orlando
• Develop and manage training and SOP materials for CMP and In-House

Tactical:
• Oversee the implementation of recommended solutions/tactics by identifying, analyzing and recommending the change required for continued growth in the areas of penetration, lower costs and higher sales. 30%
• Assure the proper tracking, collection processing and analyzing of data as required to benchmark performance. Oversee the audit of weekly reports and compilation of data from all sites on arrivals and site/marketer penetration rates. 5%
• Train and provide on-going support as required and needed to improve efficiencies and underperforming roles. Assess company requirements for talent and ensure adequate talent in pipeline for company growth needs. 25%
• Coordinate with SVPMs and corporate personnel as required to assist in the implementation of the developed tasks. Assist in the development of In-House Marketing “Best Practices” and integrate those processes into all WYND CMP/In-house programs. 40%

Travel Requirements
Travel is required with frequency depending on the performance of the region’s sites and the need to train new positions. Typical travel would be 50% with as much as 80% when needed.


What You'll Bring


Education
• Bachelor’s degree.

Training requirements
• Marketing degree or Marketing experience

Knowledge and skills
• Strong communication and interpersonal skills
• Creative, analytical and logical skill set

Technical Skills
• Demonstrated computer skills w/Microsoft Office, Excel and strong skill set with IT systems
• Excellent reporting, analysis and process mapping skills

Job experience
• Five years industry experience or equivalent

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Spending accounts
  • Life and accident coverage
  • Disability
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-61307

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