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Director, Business Operations II

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Director, Business Operations II

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

Note: This will be a hybrid role based in Orlando: In office 3 days per week, at home 2 days per week.

The Director, Business Analytics is responsible for ensuring appropriate business insights and measurements are provided to supported customer groups. Independently identify and lead the execution of opportunities which drive margin and developing the talent framework needed to drive earnings while providing appropriate administrative support, including hiring and developing top talent in alignment with Company strategies, and Leading the development of analysis of all KPI’s. Directing and ensuring proper policies and procedures are established and are being adhered to at all levels within their respective areas. This position will also be responsible for ensuring appropriate support is provided to corporate senior management.

Responsibilities:

  • Identifies value creation opportunities and develop timelines, deliverables, and measurements to ensure value is realized. Independently leads the development and implementation of management tools to maximize sales and operational efficiencies. Provides operational guidance, develops appropriate models, and prepares recommendations regarding proposed business opportunities. Recommendations ensure reasonable and appropriate revenue and cost projections, identifying significant trends and influence the decision-making process. Sets departmental vision and goals in alignment with strategic intents. Effectively communicates strategy with measurable success to leadership for self and team. 

  • Ensures adequate staffing levels are in place to drive administrative and operational support with focus on margin. Collaborates broadly in the recruitment and identification of top talent for all roles. Develops framework for appropriate goal setting and individual develop plans. Ability to communicate performance expectations and desired outcomes regularly. Institutes succession planning for all key roles. Fosters collaboration amongst sites, regions, and corporate functions.

  • Lead and direct all administrative personnel in all customer facing processes. Lead the creation of process and procedures designed to ensure data integrity in all inventory sub-systems. Ensure a strong policies and procedures exist. Ensure all new programs and processes are effectively communicated and implemented seamlessly and work with other corporate, and business unit, groups to continually strive for consistency and improvements.  Identify, provide and implement training on system applications and core business components as needed. 

  • Other Duties as assigned

Minimum Qualifications:

Education

  • Bachelor degree in Math, Business Analytics, Economics, Business Administration or related field

  • MBA Preferred, not mandatory

Job Experience

  • 5 to 7 years of progressive reporting and analytical experience

  • Timeshare experience preferred, but not mandatory

  • Team management skills mandatory

  • Must be self-motivated, being able to manage multiple projects while incorporating work style with team objectives at multiple levels

  • Must be well organized and able to perform under stressful situations

  • Must be able to communicate and partner effectively with all levels of the organization

  • Must be decision-minded, capable of providing senior management clear paths to optimal results desired

Technical Skills

  • Extensive knowledge of MS Office, specifically, MS Excel required

  • Extensive knowledge of MS Power BI required

  • Knowledge in MS coding languages:  SQL, VBA, DAX

  • Knowledgeable in relational databases

Knowledge and skills

  • Excellent presentation skills

  • Ability to communicate complex items to broad audiences

  • Ability to influence and successfully communicate across business groups

  • Demonstrated success within a leadership role and leading others

  • Excellent verbal and written communication and interpersonal skills

  • Ability to manage concurrent assignments in an effective and efficient manner

  • Strong conflict management skills

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-30551

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