Digital Product Manager (Hybrid)

Put the World on Vacation

As part of Travel + Leisure Co., the world’s leading membership and travel company, Travel + Leisure Group delivers on our mission to put the world on vacation. We offer travelers a way to turn vacation inspiration into exceptional experiences through travel booking platforms, subscription travel clubs and branded consumer products, all inspired by top online and print travel content. Together we’re shaping the future of the travel industry.

Travel + Leisure Co. is currently seeking a Digital Product Manager to join a dynamic business team responsible for driving rich and engaging digital products for our customers/owners.  This position will be responsible for leading a team to execute the digital product roadmap and strategy, feature definition, evolution, quality, and business delivery for WD consumer and internal-facing digital products (websites and mobile applications).  You will collaborate with the digital product team, digital leadership, and key business stakeholders to set product strategy, prioritize features, build consensus, and coordinate product schedules.  You will guide a product team that is charged with a product’s contribution to our business, building new products and increasing the profitability of existing products.  You will also work with product marketing, marketing communications and analytics teams to help define the go-to-market strategy and KPIs for each feature release by providing key product and market insights. 

This role will require working closely with cross-functional business teams including, but not limited to, Club Management, Owner Services, Brand, Communications, Social Media, Sales, Marketing, Digital Analytics, Testing and Personalization.  As the product manager, you will need to bridge the business needs with IT technical feasibility to define actionable tasks. 

The Digital Product Manager will excel at detail oriented projects delivered through an agile methodology, enjoys solving complex problems, can manage changing priorities, performs well under pressure and time constraints, works well both independently and in a collaborative team environment, and takes pride in accurate delivery and best in class customer/owner experiences.

Responsibilities include, but are not limited to:

• Set out the sprint cycle, lead the sprint planning, and define KPIs, including the creation of user stories for current and future products. Summarize and present back all findings of each sprint cycle to the relevant senior stakeholders in a show and tell set up. (40% time)

• Ensure proactive resourcing of appropriate team members based on scope of requests, develop schedules for timely completion, and assign work.  (15% time)

• Work with the Director, Digital Products to develop a roadmap for digital products to illustrate our vision and plan into the future. (15% time)

• Work with the marketing teams on developing product positioning and go to market strategy. (10% time)

• Work with the analytics team to define metrics for the eCommerce features and functionality to drive priorities and recap the performance against initial sprint expectations (10% time)

• Performs other duties as needed (5% time)

Travel Requirements

Limited travel throughout the year up to 25%.  Occasional travel to perform usability testing, meet with vendors, or attend conferences may be required.

Minimum Requirements and Qualifications

Education

• BA/BS Marketing, Business, Computer Science, or Engineering. Technical undergraduate education with business/product management professional experience will be considered. Preference to MBA and/or equivalent work experience.

Training requirements

• Certified SCRUM Product Owner Certification a plus but not required.

Knowledge and skills                                            

• Ability to successfully lead across organizational boundaries, including strong relationship management skills

• Demonstrated success managing web and mobile projects that require in-depth partnership with IT/technical counterparts and integration with back-end systems/data

• Demonstrated leadership qualities and ability to lead diverse and cross functional groups, including outside vendors

• Strong team orientation, both internal and external, with the ability to coach and mentor regardless of reporting relationships

• Product management in hospitality, eCommerce and/or Information Technology

• Proven project management and analytical skills

• Ability to present to executive level leadership – must be able to flex presentation content and approach based on audience type

• Financial analysis, financial root cause investigation and development of solutions/action plans to minimize risks and take advantage of opportunities

• Excellent interpersonal and negotiation skills

• Ability to analyze issues, develop and deploy solutions within a dynamic environment

• Ability to prioritize and manage multiple assignments simultaneously

• Excellent written and oral communication skills, including speaking in front of small and large groups

• Strong time and project schedule management skills required to consistently meet deadlines and ensure preparedness for launch or implementation of products, services, or initiatives

• Well organized, strong administrative and detail-oriented skills

Technical Skills

• Experience with Microsoft Suite

• Experience with Content Management Systems (CMS), Adobe AEM preferred

• Experience using project management tools (Jira, Basecamp, VersionOne, etc.)

• Experience managing and estimating projects

Job experience

• Minimum 5 years of experience in digital product management

• 2-3 years of experience translating business strategy and analysis into consumer facing digital products

• 1-2 years of experience in Agile product management

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.