Nature, Outdoors, Scenery, Land, Landscape, Ice, Mountain, Vegetation, Snow, Cross

Desktop Services Technician I (On-site)

Desktop Services Technician I (On-site)

  • Central Location, Indianapolis, Indiana, United States, 46032
  • IT - Internal Support
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Desktop Support Technician I will be responsible for providing technical support to our corporate and remote locations for computers, peripherals and applications. The Desktop Support Technician I will also be responsible for the successful completion of Desktop related projects.

Responsibilities include, but are not limited to:

  • Provide advanced Desktop and phone support, where applicable to our local and remote customers while resolving all incidents within each BU’s identified service levels
  • Perform installs, moves, adds and changes (IMAC) to meet customer needs.
  • Identify and escalate situations requiring urgent attention to the Desktop Manager or the appropriate support organization
  • Document and communicate reoccurring issues to the appropriate teams and assist with establishing a long-term resolution.
  • Responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.
  • Participate in on-call rotation to ensure support coverage for emergency situations.

Abilities/Key Competencies/Skills

  • Excellent Oral and written communication skills
  • Strong customer service orientation
  • Must be able to work independently
  • Strong problem analysis skills
  • Strong problem-solving skills
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance
  • Requires ability to push, physically handle and lift objects up to approximately 50 lbs.
  • Ability to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Current CompTIA A+ certification
  • ITIL v3 Foundations a plus
  • 2 years’ experience within the Information Technology field, providing support of desktops, laptops, software and peripherals both locally and remotely
  • Experienced with replacing/installing hardware/software on PC’s locally and remotely
  • Experience removing viruses and spyware using various tools
  • Experience troubleshooting basic network, software and printing problems locally and remotely
  • 2 years’ experience with various PC imaging technologies
  • 2 years’ experience supporting Microsoft PC Operating Systems and Microsoft Office
  • 2 years’ experience supporting Mac OS X and iOS a plus
  • Solid understanding of Virtual Desktop Infrastructure (VDI) including Thin Clients, where applicable

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and the location of the position for which you are applying.

Job Requisition: R-58136

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