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Manager, Risk Management - Property

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Manager, Risk Management - Property

  • Central Location, Orlando, Florida, United States, 32821
  • Legal - General
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Manager, Risk Management - Property will play a crucial leadership role as part of a high-performing, results-oriented Risk Management Team. The Manager, Risk Management will be accountable for all aspects of catastrophic and complex claims projects, including coordination with all internal and external stakeholders to deliver exceptional services. These business partners may include Procurement, Legal, Accounting, Brand Services, IT, Resort Management, Sales & Marketing, Inventory Management, architects, interior designers, engineers, contractors and specialty consultants. 

Job Responsibilities:

  • The Manager, Risk Management functions with autonomy to conduct property claims meetings, evaluation of causation and damages to determine potential exposure; coaching properties to set appropriate estimates to reflect probable outcomes; and taking appropriate action to help the properties move claims toward resolution

  • Provides technical guidance, assistance and training as needed for property management

  • Assist our outside claims adjuster with the negotiation and settlement of claims involving damage to a property or bodily injury to guest

  • Act as a liaison between insurance carriers/internal and external attorneys/claimants on litigation matters to solve problems and expedite claim resolution

  • Coordinate and liaise with internal and external Project Management, as assigned, on complex and catastrophic property claims

  • Coordinate internal resources (i.e. Project Manager, Engineers from internal group, Accounting, etc.) to assist in the settlement of Property claims and act as a liaison between our insurance brokers, adjusters and appropriate Wyndham Destinations staff

  • Maintain and provide monthly loss reports reflecting aggregate claims activity, types of losses, location of losses, dollar amount of losses, payments received from insurance company and other information as necessary

  • Assist with the monthly loss reimbursement billings from our insurance carriers to our company and HOAs property management group

  • Act as Wyndham Destinations’ representative with our insurers during occasional claim audits which are done to verify the exhaustion of our self-insured retentions

  • Quarterly reporting and updating of spreadsheets in conjunction with larger construction defect claims, warranty claims, and other large subrogation claim activity

  • Run periodic reports for our actuaries from claims system to assist in completion of parent company and captive insurance company financial reports

  • Assist in developing underwriting submissions including gathering and assembling loss and exposure information from different segments of the company

  • Participate, as appropriate, in marketing meetings with brokers and carriers on risk management issues

  • This position requires a positive attitude and the ability to work well in a team environment. The CM must be a leader and be able to express authority and see that all responsibilities are carried out properly and expeditiously

  • Other risk management and insurance responsibilities as assigned by the department VP

Minimum Qualifications:

Education

  • Bachelor’s degree in Business or other related field or trade off in related professional experience

Technical Skills

  • Florida 2-20 Property and Casualty License preferred

  • Advanced technical/computer skills, including MS Word, Excel, PowerPoint, SharePoint, etc.

Knowledge

  • Prior leadership experience preferred

  • Ability to adapt in a changing work environment

  • Strong interpersonal and demonstrated team-building and coaching skills

  • Demonstrated analytical and problem-solving skills

  • Demonstrated success in multitasking and managing multiple, competing priorities; ability to communicate at all levels with clarity and precision, both written and verbal

  • Experience building and renovating in the Hotel, Timeshare or Multi-Family Resort Fields is preferred

  • Knowledge in all aspects of construction and renovation, including: architectural, electrical, mechanical, plumbing and structural design is a plus

Job Experience

  • 5 years of experience in customer service, claims management or operations, preferably in the financial services and/or insurance industry​

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-41057

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