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Guest Services Associate & Valet Attendant. Part-time. Club Wyndham Royal Garden Resort

Guest Services Associate & Valet Attendant. Part-time. Club Wyndham Royal Garden Resort

  • 440 Olohana Street, Honolulu, Hawaii, United States, 96815
  • Guest Services
  • Part Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Awarded by Star Advertiser- Wyndham Destinations (Travel + Leisure Co) has been named TOP WORKPLACE in Hawaii!

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

  • Bring smiles to guests from around the world by providing warm welcomes
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions strictly following established procedures
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns as quickly and completely as possible
  • Promote teamwork and quality service through daily communications and coordination with other departments

PLUS

As a Bellperson, your friendly service can take a guest’s good vacation and make it unforgettable. With a positive, can-do attitude, you’ll make each arrival, check in and stay as pleasant and seamless as possible. In addition to assisting guests with their luggage, you’ll personally handle requests or refer them to the appropriate department manager – whatever is needed to exceed guests’ expectations.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

  • Greet guests and provide luggage assistance as needed, including check in, check out, and room moves
  • Deliver messages, luggage, packages, and more or run errands to exceed guest expectations
  • Answer questions about amenities and services, policies, attractions, dining, entertainment, directions, etc.
  • Coordinate transportation needs for owners and guests
  • Keep main entrance, lobby and porte-cochere clean and free of trash or other debris
  • Maintain luggage carts to ensure they are in working order and track bell cart inventory

    How You’ll Be Rewarded

    • Medical, Dental, and Vision Insurance
    • Discounted Hotel & Resort Stays
    • Employee Stock Purchase Program
    • Tuition Reimbursement
    • 401K Retirement Savings with Company Match

    What You’ll Bring

    • Professional appearance and a positive, can-do attitude
    • Excellent communication skills with the ability to read, write and understand English
    • Ability to solve problems with a minimum of supervision
    • Basic math skills and knowledge of proper cash handling procedures
    • Ability to multitask and work in a fast paced environment
    • Attention to detail and strong organizing skills
    • Basic computer and office skills
    • Hotel hospitality front office system knowledge a plus
    • Ability to work independently or with others as needed

    A Place for Everyone

    Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

    We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

    Job Requisition: R-51252

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