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Assistant Resort Manager

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Assistant Resort Manager

  • Narewa Road, Nadi, Fiji
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

SUMMARY: Responsible for all resort operations in absence of the General Manager.  be responsible for overseeing the efficient and successful operations of all facets of the Resort and will lead the team to ensure guests and Club Wyndham Denarau Owners are provided with a memorable experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include percentage of time spent on each duty/responsibility and categorize from highest to lowest percentage. This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.

  • Assist in building, developing and managing an engaged resort team with a Hospitality with HEART attitude
  • Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
  • Assist Department Managers in recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, with the budget guidelines
  • Assist Departmental Managers with establishment of ongoing training program
  • Establish service quality standards based on internal customer requirements
  • Identify trends/root causes and take action to ensure desired results are achieved
  • Effectively handle complaints and ensure a win-win solution is created
  • Develop and sponsor initiatives that foster open communication
  • Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
  • Assure execution of administrative functions in a timely, accurate manner
  • Assist the Finance Manager and General Manager in preparation and submitting operational financial reports for head office
  • Assists General Manager in implementing and monitoring sales & marketing strategies
  • Maintain strong working relationships with major suppliers such as wholesalers, retail outlets
  • Utilise various tools to maximise revenue opportunities at all times
  • Ensure yield management and up-selling practices are implemented
  • Ensure all departments follow procedure when ordering inventory and capex items
  • Maintains a working relationship with vendors, concessionaires and suppliers.
  • Responsible for the successful completion of department related assigned projects.
  • Conducts oneself in a professional manner at all times and within the guidelines
  • Ensure appropriate financial controls and revenue generating opportunities are maintained in order to achieve budget
  • Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
  • Establish service quality standards based on internal customer requirements
  • Identify trends/root causes and take action to ensure desired results are achieved
  • Develop and sponsor initiatives that foster open communication
  • Employees must ensure they comply with WDAP’s OH&S Policy, procedures and any reasonable instruction given by WDAP.
  • Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
  • Display Hospitality with HEART service to all internal and external parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

Key Position Criteria

  • Minimum of 5 years’ experience in a senior management role, preferably with a global hospitality company
  • Ability to manage multiple outlets including F&B, Front Office, Activities, Maintenance and Grounds & Gardens
  • Strong financial and business acumen and relevant business tertiary qualifications
  • Assurance practices and required standards
  • Good working knowledge of Opera PMS and Micros POS is desirable
  • Impeccable service and presentation standards
  • Effective leadership and interpersonal communication skills

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-33114

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