Water, Nature, Outdoors, Rock, Sea, Ocean

Customer Service Representative - Inbound Reservations (Remote)

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Customer Service Representative - Inbound Reservations (Remote)

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

***Special Note Regarding Working From Home:

This is a work from home position for candidates who reside in the state of Nevada Due to business constraints, candidates outside the state of Nevada will not be considered for this position and should not apply.  Successful candidates must be able to report to one of our Reno locations for new hire paperwork on day one and meet our work at home requirements (see below).

Wyndham Destinations, a subsidiary of Travel + Leisure Co., takes the current health threat of the COVID virus very seriously. To protect our Associates while in the office, we have implemented several health and safety measures including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing, wearing face masks and limiting the number of employees allowed in the building at any one given time. Our next new hire training class is scheduled to start on Oct 16th

What you’ll do:

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. After a paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.  This is a hospitality role in a contact center environment, not an outbound sales position.

Experience the Benefits of Working at Wyndham Destinations:

  • $14.00 an hour

  • The opportunity to work from home immediately (equipment provided by us)

  • Comprehensive medical, dental, and vision benefits, effective within 30 days

  • Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)

  • Travel discounts for Wyndham hotels and resorts

  • An Employee Stock Purchase Program

  • 401k with company match after your first year of employment

  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents

  • Up to $6,000 a year in tuition reimbursement

  • A fun, friendly work environment

  • Ability to choose days off from available options

Are You the Right Fit? Here is What we are Looking for:

  • High School Diploma or GED required

  • Six months customer service or sales experience

  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs

  • Strong active listening and problem solving skills

  • Must have demonstrated ability to work well under pressure and multi task

  • Training schedule (5 weeks): 6:30am - 3:15PM Pacific time

  • Initial schedule after training; 10:30am-7:00pmPacific during the week, 8:30am-5:00pmPacific on weekends and some holidays

What is required for me to work from home?

  • Quiet workplace free of distractions,

  • High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms

  • Must be able to hardwire computer directly to router

  • Must have own personal device with a camera and ability to download applications for first week of training (ex: zoom and OKTA )

  • Homeowners or renters insurance for the work environment (proof of insurance will be required on day 1)

  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home

So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations!

Special tip: To expedite your application, please complete the short 20 minute assessment that will be emailed to you following your application. Be sure to check your spam folder just in case.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-32593

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