Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Customer Liaison Agent

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Customer Liaison Agent

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Sales - General
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Accept the call transfer from the sales representatives, to commence the online processing of all sales document closing process,
  • Build rapport with the owner and ease them into the start of the online process of all documentation,
  • Guide the owner, through the completion of the application for finance (AFF), and conduct a quick sanity check
  • Responsible for processing the deposit following company processes and procedures,
  • Wherever possible complete the entire “Docu-sign process” at/during point of sale with all owners,
  • Responsible for arranging an appropriate time for the owners to complete the aforementioned if unable to complete at point of sale, and set up schedule for any of the Sales Support Agents to complete the transaction
  • Assessing finance affordability using the serviceability calculator and credit checking applicants
  • Evaluate unsuitability under NCCP
  • Evaluate and approve credit applications with designated sign off limits.
  • Contacting customers and or their designate to (a) Validate and collect evidence of income and (b) Clarify information on their credit application
  • Processing rescinds and organizing refunds within company guidelines
  • Creating and processing of “Transfer of Ownership” documents, splits and combines
  • Removal of ownership e.g. death, bankruptcy
  • All other reasonable duties as requested or required for time to time.
  • Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace
  • Display Hospitality with HEART to all internal and external parties.
  • Display innovation through inspiring, creating and improving processes and products.
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible

KEY POSITION CRITERIA:

  • Excellent communication skills including, phone manner, verbal and written communication
  • Proven ability to communicate with customers internal or external in professional manner,
  • Have strong of understanding finances,
  • Previous experience in a Telesales environment,
  • Be flexible
  • Demonstrate good organizational and time management skills.
  • Effectively work under pressure and be able to meet deadlines and KPI’s as set by the Team Leader.
  • Proven skills in attention to detail and accuracy of work produced,
  • Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positiveworking environment

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-45474

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