Water, Nature, Outdoors, Rock, Sea, Ocean

Control Room Agent

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Control Room Agent

  • Central Location, Anaheim Resort, Anaheim area, California, United States, 92802
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Below are the job functions of a Marketing phone room agent.

The main responsibility of a Marketing Phone Room Agent is to (but not limited) to assist field marketing teams and vendors with the proper booking and scheduling of tours. The Agent will serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales stores. Must be able to handle multiple projects and work with teams across the region. Accuracy is essential.

 Duties Include but not limited to:

  • Handle heavy In bound calls

  • Accurate data entry in system for Sales Centers. 

  • Scoring all potential tours.

  • Maintain predetermined tour flow targets as allotted by management. 

  • Work cooperatively with other team members. Department Leaders, Marketing Support Services Manager, Vendors, and Business Operations teams.

  • Assist with pre-arrival calls and processes for all Over Night Stay Packages.

  • Properly schedule and book tour appointment in Journey

  • Provide any needed follow up concierge service or reschedule assistance

  • Send out nightly closing number to The Region. The report must be reviewed for accuracy by status before sending out.

  • Properly utilize the “SFS” Secure Folder Server files

  • This document is not meant to be exclusive and may change at any time, with or without notice, at the discretion of the Company.

Minimum Requirements and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • High School Diploma or GED Required

  • Microsoft Office, Word and Excel experience required

  • Exceptional listener with great communication skills

  • Demonstrated ability to work under pressure and meet deadlines

  • Must have the ability to be persuasive and informative with
    excellent problem solving and customer service skills

  • Must be well spoken and professional in demeanor

  • Must be friendly, self-motivated, detailed oriented and able to work independently

  • Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.

  • Ability to use a computer and efficiently read/type and talk simultaneously

  • Ability to multi-task

  • Minimum of 6 months customer service, reservations or equivalent experience required

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-39884

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