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Resort Operations specialist

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Resort Operations specialist

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

MAIN RESPONSIBILITIES:

  • Responsible for accurately incorporating all essential resort, inventory and member information into the appropriate systems
  • Responsible for maintaining database integrity, accurately following SOPs and high standards of service level
  • Support RO Singapore team on tasks and deliverables while maintaining expected Service Level Agreement
  • Assist RO Team Leader in tasks required
  • To work and participate in any special projects that may be assigned from time to time

KNOWLEDGE AND SKILLS:

  • Diploma level qualification in Business Administration or a related subject
  • Fluent in English; Excellent written and verbal communication skills are essential
  • Excellent customer service/client support skills
  • Ability to work independently and collaboratively to accomplish responsibilities, goals and projects
  • Ability to work within the team and at times stretch beyond the normal call of duty
  • Good time management, project management and organizational skills
  • Positive attitude and proactive in learning
  • Able to multi-task, meet multiple project deadlines and demonstrate good attention to detail
  • Proficient in use of Microsoft Office

QUALIFICATIONS AND EXPERIENCE:

  • Minimum of two (2) years of work experience in customer service/client support or related industry. Experience in hospitality or tourism-related industries is an advantage

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-32840

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