Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Call Centre Operations Marketing Coordinator

Call Centre Operations Marketing Coordinator

  • Wyndham Sea Pearl Resort Phuket, Nakhon Pathom, Thailand, 83150
  • Marketing - General
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRIMARY OBJECTIVES:

To actively contribute and support the Marketing Call Centre Operations Teams across Phillipines, Thailand and Indonesia by developing and implementing call centre collateral, updating processes, SOPS and any additional administration work.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Supporting the Call Centre by creating and designing operational collateral, reviewing processes and updating SOPS.

  • Monitoring the performance of team and implementing appropriate actions to overcome deficiencies.

  • Maintaining motivation and training for staff to ensure maximum performance.

  • Act as subject matter expert and point of contact for trouble shooting day to day operational issues impacting call centres.

  • Pro-actively interacting with other Team Leaders and relevant stakeholders in the development of new initiatives and process improvements.

  • Responsible for maintaining internal/external support centres for Marketing Call Centre Operations including the Knowledge Bank and any other associated resources within the department.

  • Act as a back-up for all operational tasks including (but not limited to) management of SMS/Line/WA  campaigns, workforce management, email management and reporting.

  • Act as ongoing operational support for new projects and initiatives.

  • Assist with developing & reviewing processes associated with new  company  programs, promotions and initiatives to ensure feasibility, capability and alignment with customer service standards.

  • Display a Count On Me! service to all internal and external parties

  • Display innovation through inspiring, creating and improving processes and products

  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

KEY POSITION CRITERIA:

  • Displays a positive, professional manner with the ability to represent the department at internal meetings and dealing with key relationships from all levels within the organisation
  • Proven interpersonal skills
  • Ability to work accurately and quickly to meet deadlines
  • Intermediate to advanced skills in Microsoft Office applications, Design applications and Canva.
  • Strong English wiritng, verbal and communication skills
  • Strong understanding of social media, Line, WA, FB and Insta accounts.
  • Experience in developing reports & dashboards
  • Intermediate skills in Reporting applications
  • Demonstrated ability to work as a team player
  • Strong proven analytical capability
  • Demonstrated ability to multi task and coordinate a number of projects
  • Demonstrate excellent organisation and communication skills
  • Attention to detail

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-52968

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